Systems Analyst, AVP

State Street; Burlington (MA); On-site; USD 90,000 - 157,500; Full time

Benefits offered by this job

401K with company match

Health insurance (life, medical, dental, vision)

Paid-time off including vacation and sick leave

Job summary

State Street in Burlington, MA, is seeking an L2 Systems Analyst responsible for client engagement and managing Charles River IMS systems. This role involves ensuring optimal use of applications and providing technical support. Candidates should have at least 5 years of relevant experience, a bachelor's degree in a technical discipline, and excellent customer service skills.

The position offers a salary range of $90,000 to $157,500 annually and includes a comprehensive benefits program covering healthcare, retirement plans, and paid-time off.

Qualifications

• Minimum of 5 years’ relevant industry experience.
• Bachelor's degree in a relevant technical field preferred.
• Experience with Financial Services Investment Management highly desirable.

Responsibilities

• Assist clients with optimal use of the system.
• Administer user privileges and parameters.
• Monitor application and performance tuning.

Skills

Financial Services Investment Management

Technical troubleshooting

Customer service

Communication skills

Database configuration

Education

Bachelor’s degree in a technical or analytical discipline

Tools

MS SQL Server

Oracle

Sybase

Job description

Who We Are Looking For

The L2 Systems Analyst is a client-facing, business and technical position responsible for all aspects of managing production of Charles River IMS systems clients as part of the Charles River Software as a Service (SaaS)/Managed Services offerings, including Application Management for hosted and non-hosted clients.

Why this role is important to us

The team you will be joining is part of Charles River Development (CRD), which became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management, and hedge funds. Together we have created the first open front-to-back platform – State Street Alpha, launched in 2019. Join us if delivering next-generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

What You Will Be Responsible For

• Client assistance in optimal use of the system
• User administration/privileges
• Parameter configuration changes
• System availability
• Application and database performance tuning
• Daily operational processing monitoring and support
• Charles River IMS and database software patches
• Charles River IMS version upgrades
• Assistance with problem support and resolution
• Business Continuity/Disaster Recovery assistance
• Working with Charles River colleagues to smoothly transition new Clients to production operation.
• Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
• Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
• Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
• The role will involve periodic out of hours support

What We Value

• Experience with Financial Services Investment Management, Trading or related systems highly desirable (e.g. Charles River IMS).
• Proven ability to partner with various internal departments to deliver superior customer service.
• Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.
• Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.
• Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
• A background in portfolio management and trading system applications is preferred.

Education & Preferred Qualifications

• Minimum of 5 years’ relevant industry experience.
• Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Math’s or Statistics preferred.

Additional Requirements

Periodic off-hours support

Salary Range

$90,000 – $157,500 Annual. The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Benefits

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short-term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax-advantaged savings plans. For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.