Production Systems Analyst, Financial SaaS

State Street; Burlington (MA); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

401K with company match

Medical, dental, vision insurance

Paid time off

Employee Assistance Program

Job summary

State Street is seeking a client-facing professional to manage production Charles River IMS systems for multiple Clients as part of the Saas offerings. You will handle user administration, parameter changes, and daily operations while ensuring system availability and performance.

The role involves collaboration with internal teams and vendors, occasional after-hours work, and potential travel to client sites. A technical degree and 0–2 years of experience are preferred.

Qualifications

• Experience in Financial Services Investment Management, Trading or related systems is highly preferable.
• Proven ability to partner with internal departments to deliver superior customer service.
• Experience with MS SQL Server, Oracle, and/or Sybase database configuration and basic administration.
• Experience with servers, operating systems, networks, scripting, XML, and job scheduling software is preferred.
• Excellent customer service skills, technical troubleshooting, and strong communication abilities.
• Bachelor’s degree and 0–2 years of technical/analytical experience are preferred.

Responsibilities

• Provide client assistance in optimal use of the Charles River IMS system.
• Manage user administration and privileges; adjust parameters as needed.
• Monitor system availability and performance; apply patches and upgrades.
• Support daily operational processing and problem resolution.
• Assist with Business Continuity/Disaster Recovery activities.
• Coordinate with vendors and colleagues to transition new clients to production.

Skills

Customer service

Cross-functional collaboration

Troubleshooting

Verbal and written communication

Education

Bachelor’s degree in a technical or analytical discipline

Tools

MS SQL Server

Oracle

Sybase

Scripting and XML

Job description

State Street is seeking a client-facing professional to manage production Charles River IMS systems for multiple Clients as part of the Saas offerings. You will handle user administration, parameter changes, and daily operations while ensuring system availability and performance.

The role involves collaboration with internal teams and vendors, occasional after-hours work, and potential travel to client sites. A technical degree and 0–2 years of experience are preferred.