SaaS Product Implementation Program Manager - Public Sector

Icertis Inc.; Reston (VA); On-site; USD 117,000 - 175,000; Full time

Benefits offered by this job

Equity (RSUs)

401K match

Flexible work environment

Paid parental leave

DEIB initiatives

Job summary

Icertis Inc. in Reston, VA, seeks a Senior Program/Project Manager to lead multi-year SaaS implementations for Federal clients, guiding delivery from planning to customer success. You will liaise with federal stakeholders and apply repeatable methodologies for defense projects.

Ideal candidates have GovCon experience, ITAR/DFARS/NIST familiarity, and strong leadership and communication skills. PMP is preferred and a security-conscious, compliant mindset is essential.

Qualifications

• 8+ years of digital program or project management experience in Federal, GovCon, or Aerospace and Defense.
• Experience managing large, complex technology implementations in the Public Sector.
• Knowledge of Federal, GovCon, or A&D client program management structures and execution frameworks.
• Experience in regulated environments with ITAR, DFARS, or NIST compliance.

Responsibilities

• Lead and manage complex, multi-year SaaS implementation projects for Federal clients.
• Ensure timely, high-quality program execution across planning, delivery, and customer success phases.
• Apply structured program methodologies tailored for defense and aerospace implementations.
• Act as a key liaison with Federal client stakeholders and alignment with their execution models.
• Build trust-based relationships with clients in high-security, compliance-driven environments.
• Manage cross-functional internal and client-facing teams with delivery precision and accountability.
• Monitor and manage budgets, risks, and KPIs with clear communication and escalation.
• Drive continuous improvement and post-implementation analysis for future delivery cycles.

Skills

Program management

Federal GovCon experience

Leadership

Client-facing consulting

ITAR/DFARS/NIST compliance

AI familiarity

Stakeholder management

Risk management

Education

Bachelor's degree in engineering, CS, or related field

PMP or related certification preferred

Job description

At Icertis, we are revolutionizing how United States federal agencies and government organizations manage their most important contracts-spanning defense, healthcare, public safety, and more.

Join our public sector team and help drive technological transformation for the US government and Federal agencies where your work will make a direct impact on national operations. Discover more about Icertis public sector solutions here.

Responsibilities

• Lead and manage complex, multi-year SaaS implementation projects for Federal clients.
• Ensure timely, high-quality program execution across planning, delivery, and customer success phases.
• Bring structured, repeatable program methodologies tailored for defense and aerospace implementations.
• Act as a key liaison with Federal client stakeholders, understanding and aligning with their program execution models.
• Build strong, trust-based relationships with clients, especially within high-security and compliance-driven environments.
• Manage cross-functional internal and client-facing teams with a focus on delivery precision and accountability.
• Monitor and manage program budgets, risks, and performance KPIs, providing clear communication and escalation when needed.
• Drive continuous improvement and post-implementation analysis to improve future delivery cycles.

Qualifications

• 8+ years of Digital program or project management experience in Federal, GovCon, or Aerospace and Defense
• Demonstrated success managing large, complex technology implementations in the Public Sector market
• In-depth knowledge of Federal, GovCon, or A&D client program management structures and execution frameworks
• Experience working in regulated environments involving ITAR, DFARS, or NIST compliance
• Familiarity with AI-powered solutions and ways of working is a must-have
• Strong leadership and organizational skills, with the ability to drive disciplined execution
• Strong communication skills and experience in client-facing consulting roles
• Growth mindset, and ability to adapt and pivot in a fast-changing environment
• Bachelor's degree in engineering, Computer Science, or related field required; PMP or related certification preferred

Our Commitments: Icertis is committed to:

• Icertians (employees) and their family's physical, mental and financial health and wellbeing
• Turbocharging Icertians careers
• Making a social and environmental impact in our communities
• Cultivation and advancing a culture of diversity, equity, inclusion and belonging (DEIB) within our company, customers, and suppliers
• Generous holidays including the 4th of July week off - paid
• Free professional and leadership coaching
• Annual personal development allowance

What We Offer

• Robust medical (physical & mental vision and dental benefits
• Employee assistance program (EAP)
• Equity (RSUs) and shared ownership in the company
• Generous 401K match
• Flexible work environment
• Paid maternity and paternity leave
• Generous holiday and PTO program
• CaaS (coaching as a service)
• Annual personal development allowance
• 7 Days for Humanity - 7 paid volunteer days annually
• Global and regional DEIB steering committees, employee resource groups (ERGs)
• Global DEIB training programs and guest speakers throughout the year

Salary Range

Min $117,000 - Max $175,000 USD per year

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to the base salary, an annual bonus and an equity component are included in the compensation package.

This position will be working on US government contracts which require either US Citizens or US Persons (Permanent Residents) depending on the project. Additionally, this role may require the ability to obtain and maintain a US government Top Secret security clearance.