Associate Functional Consultant – US Federal Government SaaS Implementations

TechWish; Reston (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Icertis is seeking a Software Implementation Consultant for our Northern Virginia office, focusing on U.S. government contractors and federal agencies. You’ll support onboarding, workshops, and documentation while learning Icertis AI capabilities and SaaS delivery.

You will grow into roles such as Functional Consultant, Senior Consultant, or Solution Architect as you gain experience in public sector projects and enterprise applications.

Qualifications

• Bachelor's degree in engineering, CS, IT, or related field.
• Prior government contractors or federal agency internship desirable.
• Hands-on AI tools experience via coursework, internships, projects, or self-learning.
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration in a global team.
• Interest in technology consulting, SaaS platforms, or enterprise apps.
• Motivation to work in a fast-paced, mission-driven public sector.

Responsibilities

• Support client onboarding with a consulting team.
• Participate in pre-implementation workshops to gather product requirements.
• Assist with project documentation, data reporting, and client communications.
• Contribute to solution configuration, testing, and design activities.
• Learn client AI requirements and Icertis AI capabilities.
• Collaborate with Product, QA, CloudOps for quality delivery.
• Understand government processes and security requirements for SaaS solutions.

Skills

Analytical thinking

Problem solving

Communication skills

Learning agility

Interest in AI tools

Education

Bachelor's degree in engineering

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

AI tools

Job description

Location: Onsite - Virginia Office Citizenship Requirement: U.S. Citizenship required Role summary: At Icertis, we are transforming how United States federal agencies and government organizations manage their most important contracts—spanning defense, healthcare, public safety, and beyond. Our AI-driven solutions are designed specifically to improve efficiency and compliance for US government contractors and federal agencies. Our dedication to innovation and excellence in Microsoft technology was recognized with the 2024 Microsoft Defense and Intelligence Partner of the Year award for outstanding achievements supporting federal missions. Join our public sector professional services team as part of a cohort-based hiring model. Cohort members start on the same date and participate in a collaborative onboarding and development journey. You will help drive technological transformation for the US government contractors and federal agencies where your work will make a direct impact on national operations. Client more about Icertis Public Sector Solutions. If you're a recent graduate eager to apply your analytical, problem-solving, and communication skills to real-world challenges, this role is your launchpad into the world of SaaS consulting.

About The Opportunity

You’ll join an experienced consulting team in a collaborative, mission-driven environment that encourages curiosity and hands on learning. As a Software Implementation Consultant, you’ll work on meaningful projects that help public sector organizations modernize essential systems across healthcare, aerospace, defense, and public safety. At Icertis, you’ll learn from certified experts and mentors while practical experience with enterprise SaaS delivery early in your career. Through training, platform certifications, and real project work, you’ll build skills in technology, AI, business processes, and client consulting.You’ll earn Icertis certifications that strengthen your long-term career in SaaS and grow into roles such as Functional Consultant, Senior Consultant, or Solution Architect as your expertise develops. This is a full-time, onsite position located in our Northern Virginia office (5 days per week).

Key Expectations at This Level - competencies

• Show confidence and professionalism in client-facing settings.
• Communicate clearly and collaborate effectively at all levels.
• Demonstrate learning agility and adaptability with new tools and processes.
• Show interest in SaaS consulting and a desire to build trust with public sector clients.

Responsibilities:

• Work with an experienced consulting team to support client onboarding at Icertis ICI.
• Support pre-implementation workshops to better understand their product requirements, support system demos, and user training sessions with guidance from senior consultants.
• Contribute to project documentation, data reporting, and client communications.
• Assist with solution configuration, testing, design activities, to align Icertis solutions with client needs.
• Learn about client AI requirements and Icertis AI capabilities.
• Collaborate with cross-functional teams (Product, QA, CloudOps) to support quality delivery.
• Learn how government processes and security requirements translate into SaaS solutions.

Qualifications:

• Bachelor's degree in engineering, Computer Science Business, Information Management, Information Technology, Business Analyst or related technical field.
• Prior experience with government contractors or federal agencies in our industry during internships or through work is highly desirable. Prior exposure to software delivery, process improvement through projects or coursework is a plus.
• Demonstrated interest in the practical application of AI tools, with hands-on experience gained through coursework, internships, projects, research, or self-directed learning (e.g., using AI tools to automate workflows, analyze data, build prototypes, or enhance software implementations beyond basic ChatGPT usage).
• Strong analytical and problem-solving abilities to work with curiosity to learn.
• Excellent communication skills and ability to collaborate in a global team environment.
• Interest in technology consulting, SaaS platforms, or enterprise business applications.
• Motivation to work in a fast-paced, mission-driven environment supporting U.S. public sector transformation.