SaaS Platform Engineer (Atlassian & Zendesk) – Nashville

Ingram Content Group; La Vergne (TN); Hybrid; USD 85,000 - 108,000; Full time

Benefits offered by this job

Medical and prescription drug plans

HSA and Vision/Dental benefits

401K match

Job summary

Ingram Content Group is seeking a Systems Engineer to support our IT Services team. You will lead enterprise SaaS platform administration for Jira, Jira Service Management, Confluence, Atlassian Guard, Zendesk, and related apps.

The position requires 4 days in the office and relocation to the Nashville, TN region. You will configure, automate, and integrate platforms, focusing on governance, security, and continuous improvement to boost operational efficiency and business outcomes.

Qualifications

• Associate degree in Computer Science or related field or directly related year-for-year work experience.
• 1+ year as a Systems Administrator or Network Engineer or similar title required.

Responsibilities

• Manage user provisioning, deprovisioning, SSO integrations, access reviews and audit support for enterprise apps.
• Troubleshoots platform configuration and integrations to resolve issues.
• Establishes and maintains best practices for SaaS platform administration, governance, security and lifecycle management.
• Configures, integrates, deploys and tests platforms to improve operational efficiencies.
• Interacts with engineers to implement automation and drive efficiency across business systems.

Skills

Systems administration

Cross-functional collaboration

SaaS platform governance

APIs and integrations

Scripting/Powershell/Python

Education

Associate degree in Computer Science or related field

Tools

Atlassian Jira/Jira Service Management

Confluence

Zendesk Support/Guide/Explore

Zendesk automations

PowerShell/Python

Job description

Ingram Content Group is seeking a Systems Engineer to support our IT Services team. You will lead enterprise SaaS platform administration for Jira, Jira Service Management, Confluence, Atlassian Guard, Zendesk, and related apps.

The position requires 4 days in the office and relocation to the Nashville, TN region. You will configure, automate, and integrate platforms, focusing on governance, security, and continuous improvement to boost operational efficiency and business outcomes.