Implementation Consultant

Kenect; Pleasant Grove (UT); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life & disability insurance

Birthday paid day off

Onsite gym

Snacks and drinks

Convenient location next to freeway

Job summary

Kenect is seeking an Implementation Consultant to partner with new customers, guiding them through onboarding to ROI and establishing lasting adoption that drives renewals. Success is measured by retention, time to launch, and time to first value.

You will manage a portfolio of multi-location customers, drive engagement, and align Kenect with business outcomes across executives and daily users.

Qualifications

• 1+ years of Customer Success, Implementation, or Consulting experience in a SaaS or software company.
• Driven, self-motivated, enthusiastic, and results-oriented with a “get things done” mindset.
• Strong organizational skills with the ability to manage a large portfolio of clients and competing priorities.
• Experience accelerating customer time-to-value and driving retention outcomes.
• Ability to communicate ROI clearly to multiple stakeholder levels, from executives to end users.
• Experience with customer engagement tools (Planhat, Salesforce a plus).
• Previous experience meeting or exceeding retention and expansion goals preferred.

Responsibilities

• Take ownership of a portfolio of new multi-location customers and guide their journey to ROI by driving engagement, adoption, and utilization across their organization.
• Build trust and credibility with stakeholders at all levels—Executives, Department Leads, and day-to-day users—by aligning Kenect to their business outcomes.
• Guide customers through launch, onboarding, and early adoption to shorten time-to-first-value and establish behaviors that ensure long-term success.
• Monitor adoption signals and proactively intervene to ensure customers achieve measurable results.
• Deliver onboarding training sessions, best practices, and consultative guidance to help customers integrate Kenect into daily workflows.
• Partner cross-functionally to identify and resolve customer issues quickly, ensuring a positive early experience.

Skills

Customer Success experience

Implementation experience

SaaS experience

Self-motivation

Organizational skills

Time-to-value acceleration

ROI communication

Engagement tools familiarity

Planhat

Salesforce

Tools

Planhat

Salesforce

Job description

About us

Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform.

What sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use. Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency.

We’re a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world and we’re just getting started.

About This Role

The Implementation Consultant is a strategic partner for new customers, guiding them through the first parts of their journey. The primary goal is to help customers realize tangible ROI, establish lasting adoption habits, and set them up for long-term, self-sustaining success that leads to repeated renewals. Success in this role is measured by customer retention, time to launch, and time to first value.

Work Schedule:

Full-time, in-office Monday through Thursday, with Fridays available for remote work.

What You Will Be Doing

• Take ownership of a portfolio of new multi-location customers and guide their journey to ROI by driving engagement, adoption, and utilization across their organization.

• Build trust and credibility with stakeholders at all levels—Executives, Department Leads, and day-to-day users—by aligning Kenect to their business outcomes.

• Guide customers through launch, onboarding, and early adoption to shorten time-to-first-value and establish behaviors that ensure long-term success.

• Monitor adoption signals and proactively intervene to ensure customers achieve measurable results.

• Deliver onboarding training sessions, best practices, and consultative guidance to help customers integrate Kenect into daily workflows.

• Partner cross-functionally to identify and resolve customer issues quickly, ensuring a positive early experience.

Skills & Qualifications

• 1+ years of Customer Success, Implementation, or Consulting experience in a SaaS or software company.

• Driven, self-motivated, enthusiastic, and results-oriented with a “get things done” mindset.

• Strong organizational skills with the ability to manage a large portfolio of clients and competing priorities.

• Experience accelerating customer time-to-value and driving retention outcomes.

• Ability to communicate ROI clearly to multiple stakeholder levels, from executives to end users.

• Experience with customer engagement tools (Planhat, Salesforce a plus).

• Previous experience meeting or exceeding retention and expansion goals preferred.

Our Company Values We Hope You Showcase

• Unwavering Customer Obsession

• See it, Solve it, Get it Done

• Build, Adapt, Win

What Kenect Offers!

• Health, Dental, Vision, Life & Disability Insurance

• Your birthday is a paid day off

• Onsite gym

• Breakroom full of snacks and drinks

• Convenient location next to freeway entrance/exit

We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.