SaaS Integrations Specialist — Onboarding & Troubleshooting

campfire; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Campfire is hiring an Integrations Specialist to join the Implementation team and own the customer-facing side of integrations. You will configure and troubleshoot connections to ERP/GL systems, CRMs, spend tools, billing platforms, payroll providers, and data warehouses during onboarding.

You will validate data accuracy, document common issues, and collaborate with Product and Engineering to advocate for fixes and roadmap improvements.

Qualifications

• 3+ years in an implementation, integrations support, or technical customer-facing role at a B2B SaaS or fintech company.
• Comfortable reading and reasoning about APIs, webhooks, and data mapping well enough to configure, troubleshoot, and clearly describe issues — not required to write integration code.
• Working knowledge of accounting/GL concepts (chart of accounts, journal entries, reconciliations, close processes).
• Familiarity with ERP platforms and integrations to CRMs, spend tools, billing platforms, payroll providers, or banks.
• Comfortable with SQL and structured data (CSV/JSON/XML) for diagnosing issues.
• Strong troubleshooting instincts and ability to determine data vs. configuration vs. connectivity issues.

Responsibilities

• Sit within the Implementation team and partner with Implementation Managers to set up integrations between Campfire and customer ERP/GL systems, banks, payroll providers, and data warehouses during onboarding.
• Configure and enable Campfire's existing integrations and data connections for customers — this role sets up and troubleshoots integrations rather than building new ones.
• Troubleshoot integration issues (sync failures, mapping errors, connectivity problems) and drive them to resolution, looping in Engineering when a fix needs new code.
• Serve as the point of contact and escalation resource for integration issues raised by Support, Customer Experience, or customers directly.
• Validate data accuracy after setup and during ongoing syncs.
• Document common integration issues, setup steps, and troubleshooting playbooks for internal and customer use.
• Gather and synthesize feedback on integration gaps and pain points, and take it to Product and Engineering to advocate for fixes and roadmap improvements.
• Represent the Implementation team's and customers' perspective in Product/Engineering discussions about integrations

Skills

APIs & webhooks

Data mapping

SQL

Troubleshooting

Communication

Accounting concepts

Education

CPA or CPA-track

Tools

Workato

MuleSoft

Boomi

Zapier

Job description

Campfire is hiring an Integrations Specialist to join the Implementation team and own the customer-facing side of integrations. You will configure and troubleshoot connections to ERP/GL systems, CRMs, spend tools, billing platforms, payroll providers, and data warehouses during onboarding.

You will validate data accuracy, document common issues, and collaborate with Product and Engineering to advocate for fixes and roadmap improvements.