SaaS Implementation Specialist (SaaS Experience Required)

Tekion Corp; San Francisco (CA); Remote; USD 77.000 - 128.000; Vollzeit

Zusammenfassung

Tekion is hiring a Business Solutions Analyst I (SaaS) to lead cloud-based onboarding and training for dealership operations. You’ll configure SaaS workflows, guide a team of implementation specialists, and secure stakeholder signoffs while addressing risks across cross-functional groups.

Qualifications include 2–5 years in B2B SaaS implementations, strong communication, and the ability to operate in a fast-paced startup environment. Travel up to 90% is required.

Qualifikationen

• Minimum 2–5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar).
• Bachelor’s degree in business or related field preferred.
• Understanding onboarding and adoption metrics (activation rates, engagement KPIs) within a SaaS model.
• Experience managing customer change in a SaaS environment (on-premise to cloud/ subscription).
• Startup experience is a plus.
• Excellent written and verbal communication skills with stakeholders at all levels.
• Ability to translate technical jargon into consumable material for adult learners.
• 3+ years in Project Management or Project Lead role preferred.
• Travel (flying) up to 90%.

Aufgaben

• Facilitate cloud-based SaaS onboarding and user training across dealership departments (remote and in-person).
• Configure advanced SaaS workflows, integrations, and best practices to maximize adoption and time-to-value.
• Mentor and direct implementation specialists on projects within an agile/SaaS cycle.
• Obtain milestone signoffs from dealership stakeholders and document approvals.
• Identify and mitigate implementation risks, coordinate with Jira or Salesforce to resolve issues.

Kenntnisse

SaaS implementation

Communication

Project management

Training / teaching

Startup experience

Travel readiness

Ausbildung

Bachelor's degree in business or related field

Tools

Jira

Salesforce

Jobbeschreibung

About Tekion

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Internal title for this role is Business Solutions Analyst I (SaaS)

Please note travel is up to 90%

SaaS Implementation Experience Is Required.

Key Role & Responsibilities

• Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person delivery using web-based tools.
• Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value.
• Guide, mentor, and direct additional implementation specialists assigned to projects, coordinating tasks and deliverables in an agile or SaaS-focused project cycle.
• Obtain critical milestone signoffs from key dealership stakeholders, documenting all approvals in digital systems.
• Identify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or Salesforce to resolve issues quickly and efficiently.
• Manage all onboarding and training activities using digital runbooks, diligently documenting all checklist items and key customer interactions.
• Successfully complete an intensive 8–10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment.
• Navigate customer organizational change, manage resistance, and educate clients on the benefits of Tekion.
• Build and maintain strong, positive relationships with all dealership personnel, championing Tekion as their trusted partner.
• Collect and synthesize user training feedback, relaying valuable insights to internal product and customer success teams for product improvement.
• Represent Tekion professionally in all customer and stakeholder interactions, upholding company values and reinforcing our positive brand reputation.
• All other duties as assigned.

Basic Qualifications

• Minimum 2–5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar), including configuring cloud platforms and supporting customer adoption.
• A Bachelor's degree in business or related field is highly preferred.
• Understanding of key onboarding and adoption metrics (activation rates, engagement KPIs) within a SaaS business model.
• Demonstrated success managing customer change in a SaaS environment, including converting customers from on-premise to cloud or subscription-based systems.
• Experience working in an early-stage startup environment is a plus
• Exceptional written and verbal communication skills, interacting with all levels of stakeholders
• Established ability to articulate technical jargon into consumable levels of understanding for adult learners
• Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams
• 3+ years in Project Management or Project Lead role is preferred
• Travel (flying) is up to 90%

US Employment Visa Sponsorship

• Please note that visa sponsorship is not available for this position

Travel

This is a remote role Candidates must travel up to 90% of the time, which may include overnight stays and various modes of transportation. Territory assignments may evolve over time based on business needs; however, any changes would be communicated in advance and would not require relocation.

Perks And Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant andsuccessful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

Compensation Range: $76,875 - $128,000