SaaS Implementation Specialist (SaaS Experience Required)

Tekion; San Francisco (CA); Híbrido; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation package

100% employer-paid health coverage

Stock options

Unlimited PTO and parental leave

Descripción de la vacante

Tekion is recruiting a Business Solutions Analyst I (SaaS) to drive cloud-based onboarding and end-user training across dealership departments, leveraging Jira and Salesforce for project coordination. This remote-first role emphasizes guiding customers through adoption, configuring SaaS workflows, and coordinating a small team in an agile SaaS cycle.

The successful candidate will support change management, translate technical concepts for adult learners, and work toward rapid time-to-value while

Formación

• 2–5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar), including configuring cloud platforms and supporting customer adoption.
• A Bachelor's degree in business or related field is highly preferred.
• Understanding onboarding and adoption metrics (activation rates, engagement KPIs) within a SaaS business model.
• Demonstrated success managing customer change in a SaaS environment, including converting customers from on-premise to cloud or subscription-based systems.
• Experience working in an early-stage startup environment is a plus
• Exceptional written and verbal communication skills, interacting with all levels of stakeholders
• Established ability to articulate technical jargon into consumable levels of understanding for adult learners
• Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams
• 3+ years in Project Management or Project Lead role is preferred
• Travel (flying) is up to 90%

Responsabilidades

• Facilitate cloud-based SaaS onboarding and user training across dealership departments, remote and in-person.
• Configure SaaS workflows, system integrations, and best practices to maximize adoption.
• Mentor and direct additional implementation specialists on projects in an agile SaaS cycle.
• Obtain milestone signoffs from dealership stakeholders and document approvals.
• Identify and mitigate implementation risks, using Jira or Salesforce to resolve issues.
• Manage onboarding and training activities with digital runbooks and checklists.

Conocimientos

SaaS onboarding

Customer training

Communication skills

Stakeholder management

Project leadership

Project management

Adaptability

Educación

Bachelor's degree in business or related field

Herramientas

Jira

Salesforce

Descripción del empleo

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Internal title for this role is Business Solutions Analyst I (SaaS)

Please note travel is up to 90%

SaaS implementation experience is required.

Key Role & Responsibilities:

• Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person delivery using web-based tools.

• Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value.

• Guide, mentor, and direct additional implementation specialists assigned to projects, coordinating tasks and deliverables in an agile or SaaS-focused project cycle.

• Obtain critical milestone signoffs from key dealership stakeholders, documenting all approvals in digital systems.

• Identify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or Salesforce to resolve issues quickly and efficiently.

• Manage all onboarding and training activities using digital runbooks, diligently documenting all checklist items and key customer interactions.

• Successfully complete an intensive 8–10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment.

• Navigate customer organizational change, manage resistance, and educate clients on the benefits of Tekion.

• Build and maintain strong, positive relationships with all dealership personnel, championing Tekion as their trusted partner.

• Collect and synthesize user training feedback, relaying valuable insights to internal product and customer success teams for product improvement.

• Represent Tekion professionally in all customer and stakeholder interactions, upholding company values and reinforcing our positive brand reputation.

• All other duties as assigned.

Basic Qualifications

• Minimum 2–5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar), including configuring cloud platforms and supporting customer adoption.

• A Bachelor's degree in business or related field is highly preferred.

• Understanding of key onboarding and adoption metrics (activation rates, engagement KPIs) within a SaaS business model.

• Demonstrated success managing customer change in a SaaS environment, including converting customers from on-premise to cloud or subscription-based systems.

• Experience working in an early-stage startup environment is a plus

• Exceptional written and verbal communication skills, interacting with all levels of stakeholders

• Established ability to articulate technical jargon into consumable levels of understanding for adult learners

• Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams

• 3+ years in Project Management or Project Lead role is preferred

• Travel (flying) is up to 90%

US Employment Visa Sponsorship

• Please note that visa sponsorship is not available for this position

Travel

This is a remote role Candidates must travel up to 90% of the time, which may include overnight stays and various modes of transportation. Territory assignments may evolve over time based on business needs; however, any changes would be communicated in advance and would not require relocation.

Perks and Benefits

• Competitive compensation and generous stock options

• 100% employer-paid top-of-the-line medical, dental and vision coverage

• Great benefits including unlimited PTO, parental leave and free snacks and beverages

• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies

• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper

• Work on the latest and coolest technologies – everything is home-grown and built ground-up

• A dynamic work environment with a strong sense of community and collaboration

• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy

• Exciting opportunities for career growth and development

Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

For more information on our privacy practices, please refer to our Applicant Privacy Notice here.

Important: Tekion will only contact candidates from an @tekion.com email address or through our applicant tracking system ([e-mail]). We may also work with authorized recruiting partners from time to time. Tekion and its recruiting partners will never ask you to pay fees or send money for applications, interviews, training, or onboarding. If you receive a message that seems suspicious, please do not respond or share personal or financial information.