SaaS Implementation QA Specialist

ACES Quality Management; Denver (CO); Remote; USD 65,000 - 90,000; Full time

Job summary

ACES Quality Management is on a mission to enable organizations to improve quality, reduce risk, strengthen compliance, and operate with confidence by delivering advanced technology. We empower clients to elevate performance through our leading quality management platform and a remote, high-performing team that shows up for customers and colleagues every day.

The Implementation Support Specialist tests and validates new and updated platform logic, works with the Compliance Business Analyst to

Qualifications

• Bachelor’s degree or equivalent work experience.
• 1–3 years of quality assurance, testing, implementation support, or related technical roles.
• Experience with inline/manual testing and validating data- or logic-driven outputs.
• Foundational understanding of mortgage servicing, loan origination, or core banking systems preferred.
• Experience with SaaS-based applications or cloud-hosted platforms preferred.

Responsibilities

• Conducts quality assurance and inline testing of new and updated platform logic, reporting functionality, and data sets
• Partners closely with the Compliance Business Analyst to understand the intent of new or updated logic and design appropriate test scenarios
• Identifies, documents, and tracks defects or discrepancies, working with internal teams to resolve them prior to release
• Validates that logic and data outputs align with underlying business and regulatory requirements
• Executes structured test plans and ad hoc testing to confirm functionality across a range of scenarios and edge cases
• Works independently to prioritize and manage testing workload against implementation timelines
• Documents test results, defects, and resolutions clearly for internal reference
• Supports the broader implementation and client success teams during rollout of new or updated functionality
• Performs specialized training with clients as part of the onboarding process
• Participates in professional services engagements to build out client custom policies
• Contributes to internal knowledge base articles and best-practice documentation related to testing and quality assurance

Skills

Analytical skills

Attention to detail

Independent work

Logical thinking / data structures

QA testing practices

Defect identification and docs

Communication skills

Time management

Ticketing systems familiarity

ACES platform knowledge

Education

Bachelor’s degree or equivalent

Job description

ACES Quality Management is on a mission to enable organizations to improve quality, reduce risk, strengthen compliance, and operate with confidence by delivering advanced technology. We empower clients to elevate performance through our leading quality management platform and a remote, high-performing team that shows up for customers and colleagues every day.

The Implementation Support Specialist tests and validates new and updated platform logic, works with the Compliance Business Analyst to