SaaS Implementation Lead (Hybrid)

Pushpay Holdings Limited; Dallas (TX); Hybrid; USD 68,000 - 78,000; Full time

Benefits offered by this job

Medical premiums for employee

Dental and Vision for employee

401K match

Hybrid work model (3 days in office /

Remote work for approved states

12 paid holidays

15 days PTO to start

Parental and adoption leave

Job summary

Pushpay Holdings Limited is seeking an Implementation Specialist II to manage onboarding and implementation of customers across segments. You’ll become an expert in Pushpay’s product suite, set expectations with clients, and drive adoption while coordinating with Product, Service Delivery and Customer Success teams.

You will manage multiple concurrent implementations, build tailored account plans, and help maximize retention while tracking KPIs and ROI for each account.

Qualifications

• BA/BS Degree required.
• 3+ years SaaS onboarding or customer success.
• Excellent verbal and written communication.
• Ability to navigate multiple stakeholders and objections.
• Proactive, self-directed with startup mindset.

Responsibilities

• Project manage onboarding and implementation of customers, manage a pipeline, and meet or exceed KPI’s.
• Become an expert in the Pushpay product suite and set appropriate expectations with the customer.
• Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.
• Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation.
• Build and effectively execute account plans and strategies unique to each account.
• Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Pushpay services.
• Help develop existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved.
• Maintain knowledge of parish software market conditions and competitive activities.
• Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management.
• Receive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads.

Skills

SaaS onboarding

Communication skills

Salesforce CRM

Client relationship management

Problem solving

Startup mindset

Education

BA/BS Degree

Tools

Salesforce

Job description

Pushpay Holdings Limited is seeking an Implementation Specialist II to manage onboarding and implementation of customers across segments. You’ll become an expert in Pushpay’s product suite, set expectations with clients, and drive adoption while coordinating with Product, Service Delivery and Customer Success teams.

You will manage multiple concurrent implementations, build tailored account plans, and help maximize retention while tracking KPIs and ROI for each account.