SaaS Implementation Consultant: APIs & Data Platform

OneTrust; Atlanta (GA); On-site; USD 69,000 - 104,000; Full time

Job summary

OneTrust is seeking a Technical Implementation Consultant to drive and manage customer implementations of our governance platform. You will lead end-to-end technical work, from kickoff to go-live, including API integrations, SSO setup, data discovery, and dashboard visualization.

You will collaborate with product, engineering, marketing, and sales to ensure customer success and roadmap feedback. The role emphasizes strong communication, problem solving, and the ability to translate customer

Qualifications

• BA/BS OR MS in Computer Science, Electrical OR Computer Engineering, Web Design/Development, Engineering Management or Information Technology/Systems, with 2-5 years of relevant experience in software development, professional services, solution engineering, technical consulting or an advanced degree in a relevant field
• Experience working with HTTP, SSO, SSL certificates, networking, and API integrations
• Experience working with HTML, CSS, JavaScript, and Python
• Exposure to Jira/Atlassian Suite
• Familiarity with Salesforce Marketing Cloud, Adobe, Eloqua, Marketo, ServiceNow
• Excellent verbal and written communication skills and ability to engage with customers

Responsibilities

• Configure and implement solutions across key areas, including integrations with third-party systems (APIs, connectors)
• Insights Dashboard (Power BI reporting and visualization)
• General platform configuration (SSO, user provisioning, system setup)
• Data Discovery (data scanning, classification, and inventory mapping)
• Own end-to-end technical implementation and support customer adoption from kick-off through go-live
• Monitor and analyze customer adoption to improve value realized
• Provide assurance and oversight to customers implementing OneTrust’s platform
• Triage and drive resolution for escalated technical issues
• Proactively identify project risks and communicate them
• Document processes and workflows for future use and adoption
• Work with UI/UX, marketing, product management and engineering on goals
• Advocate for customers to influence Product Management and Software Engineering roadmap
• Provide strategic and tactical support for Sales, Professional Services, and Business Development
• Act as system and regulatory best practice expert for privacy program optimization
• Resolve issues with minimal management intervention
• Interpret and deliver on custom SOW projects
• Demonstrate strong tech awareness and problem-solving by gathering client requirements
• Communicate complex technical concepts clearly to stakeholders
• Apply prior SaaS implementation experience to drive outcomes
• Deliver presentations in project meetings
• Manage timelines, scope, and dependencies; deliver tasks on time with high quality

Skills

HTML

CSS

JavaScript

Python

APIs

SSO

Jira

Salesforce-Marketing-Cloud

Customer-Engagement

Education

BA/BS in CS/Engineering/IT

Tools

Atlassian Jira Suite

APIs

Job description

OneTrust is seeking a Technical Implementation Consultant to drive and manage customer implementations of our governance platform. You will lead end-to-end technical work, from kickoff to go-live, including API integrations, SSO setup, data discovery, and dashboard visualization.

You will collaborate with product, engineering, marketing, and sales to ensure customer success and roadmap feedback. The role emphasizes strong communication, problem solving, and the ability to translate customer