SaaS ERP Implementation Lead — Travel & Bonus Eligible

Fullsteam Personnel, LLC; United States; Remote; USD 68,000 - 83,000; Full time

Job summary

Fullsteam is seeking an implementation lead for window coverings clients. You will guide projects from planning to go-live, coordinating with stakeholders and ensuring timely delivery. Travel to customer sites for training and setup will be required.

You will build knowledge of products, pricing, and production workflows, while proposing process improvements and escalating risks as needed. Strong SaaS implementation and project-management skills are essential.

Qualifications

• 2+ years of experience with SaaS software implementations.
• Excellent project management skills.
• Exceptional communication skills, highly organized and detailed person.
• Understanding technical concepts to provide guidance and solutions.
• History in the window treatment/coverings industry, manufacturing, or ERP/production software is a plus.

Responsibilities

• Manage all implementation tasks including weekly calls, training sessions, and go-live tasks.
• Build a good working relationship with customer stakeholders.
• Travel to visit and train customers as needed.
• Ensure projects are delivered on time.
• Assist in managing the project scope and objectives, keeping stakeholders on schedule.
• Follow the defined project plan.
• Build working knowledge of window covering products, pricing, and order-to-production workflows to guide customer setup and configuration.
• Suggest improvements to company-defined processes to help projects run more efficiently.
• Communicate to management suggested changes to the project scope and timeline.
• Report and escalate all project risks to management as needed.
• Assist with testing development items and project deliverables included in the project.
• Assist with creating internal and client documentation, including Release Notes, Knowledge Base articles, and training videos.

Skills

SaaS implementations

Project management

Communication skills

Technical guidance

Organized detail

Window coverings knowledge

Cloud-based apps

Tools

ERP/production software

Job description

Fullsteam is seeking an implementation lead for window coverings clients. You will guide projects from planning to go-live, coordinating with stakeholders and ensuring timely delivery. Travel to customer sites for training and setup will be required.

You will build knowledge of products, pricing, and production workflows, while proposing process improvements and escalating risks as needed. Strong SaaS implementation and project-management skills are essential.