SaaS Customer Support Specialist — Product Expert

RiseMe; Nevada (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

Rippling is seeking enthusiastic individuals to join our Customer Support team. You will become a product expert, helping customers navigate our Finance, HR, and IT platform, with support via email, chat, or video conferencing.

You will work across time zones in a fast-paced environment, document interactions in the CRM, and provide feedback to Product and Engineering to improve the product and services offered.

Qualifications

• Bachelor's degree required.
• 1–4 years of SaaS customer support experience.
• Strong problem-solving and attention to detail.

Responsibilities

• Become a product expert and maintain high knowledge to assist customers and colleagues.
• Take ownership of customer issues from start to finish in a dynamic environment.
• Respond promptly and professionally to inquiries via email, chat, or video conferencing.
• Resolve issues by understanding the problem, determining the cause, selecting the best solution, and following up to ensure resolution.
• Document and track customer interactions in the CRM system.
• Gather customer feedback and relay insights to Product and Engineering to improve products.
• Stay up-to-date with policies and product updates to provide consistent information to customers.
• Meet schedules and deadlines, even under time constraints, to ensure customer needs are met.
• Deliver exceptional service and go the extra mile to ensure customer satisfaction.

Skills

Customer support experience

Problem-solving

Time management

Excellent communication

Education

Bachelor's degree

Tools

CRM system

Job description

Rippling is seeking enthusiastic individuals to join our Customer Support team. You will become a product expert, helping customers navigate our Finance, HR, and IT platform, with support via email, chat, or video conferencing.

You will work across time zones in a fast-paced environment, document interactions in the CRM, and provide feedback to Product and Engineering to improve the product and services offered.