Cloud SaaS Support Specialist I - Healthcare Tech

PracticeTek; Las Vegas (NV); On-site; USD 47,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Paid time off

401(k) with company match

Job summary

PracticeTek is seeking a customer support specialist in Las Vegas, NV to support the ChiroTouch platform. You will resolve inquiries via phone and chat, diagnose software issues, document interactions, and collaborate with Product and Engineering to improve performance.

You’ll be measured by CSAT, first-contact resolution, and ticket quality. The salary range is $47,000–$58,000 per year, with health, dental, vision, PTO, and 401(k) with company match.

Qualifications

• Experience in SaaS customer support or a similar software support role.
• Strong troubleshooting and analytical skills, with the ability to resolve issues independently.
• Clear and professional written and verbal communication skills.
• Demonstrated ability to learn and navigate software systems quickly.
• Proven ability to manage multiple priorities while maintaining attention to detail and service quality.

Responsibilities

• Deliver timely, high-quality support by resolving inbound customer inquiries via phone and chat, ensuring minimal disruption to clinic operations
• Diagnosing and troubleshooting software issues, guiding customers through solutions that improve product adoption and overall experience
• Maintain accurate, detailed documentation of customer interactions and resolutions within the ticketing system to support knowledge sharing and efficiency
• Build strong product expertise across ChiroTouch solutions to provide informed guidance and proactive recommendations to customers
• Collaborate cross-functionally with Product, Engineering, and other teams to elevate issues, drive resolutions, and improve overall system performance

Skills

SaaS customer support

Troubleshooting

Clear written and verbal communication

Fast learner of software

Multi-tasking and prioritization

Job description

PracticeTek is seeking a customer support specialist in Las Vegas, NV to support the ChiroTouch platform. You will resolve inquiries via phone and chat, diagnose software issues, document interactions, and collaborate with Product and Engineering to improve performance.

You’ll be measured by CSAT, first-contact resolution, and ticket quality. The salary range is $47,000–$58,000 per year, with health, dental, vision, PTO, and 401(k) with company match.