SaaS Customer Support Specialist | Feedback to Product

CompanyCam, Inc.

Northern (KY)

Hybrid

USD 48,000 - 56,000

Full time

2 days ago

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Benefits offered by this job

Equity

Meaningful benefits

Job summary

CompanyCam is a photo documentation and productivity app for contractors of every industry. The Support team is expanding, and we seek a Customer Support Specialist to help users quickly and empathetically, while feeding feedback to product and engineering.

The starting salary is $48,000 per year, with equity and other benefits. Location: United States; candidates must reside in the U.S. The role covers live chat, email, SMS, and WhatsApp interactions.

Qualifications

1+ years of experience in a customer-facing role (SaaS, tech, etc.).
Technical savvy with troubleshooting skills.
Strong verbal and written communication.
Experience authoring tutorials for public and internal knowledge bases.
Experience with Intercom, Help Scout, Zendesk or Salesforce.
Growth mindset and creativity.

Responsibilities

Handle live chat, email, SMS, and Whatsapp to assist users.
Offer solutions or workarounds for questions.
Troubleshoot the product, devices, and partner integrations.
Document customer feedback for product and engineering teams.
Contribute to self-serve documentation for the knowledge base.

Skills

Customer-facing

SaaS

Communication

Troubleshooting

Documentation

Tools

Intercom

Help Scout

Zendesk

Salesforce

Job description

The starting salary is $48,000 per year, with equity and other benefits. Location: United States; candidates must reside in the U.S. The role covers live chat, email, SMS, and WhatsApp interactions.

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