SaaS Customer Support Pro — Feedback & Solutions

CompanyCam; Lincoln (NE); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Equity

Job summary

CompanyCam is hiring a Customer Support Specialist to join our Support team. You’ll help customers quickly resolve issues, relay feedback to product and engineering, and contribute to self-serve docs for an effortless user experience.

Based in the United States, you’ll work with live chat, email, SMS, and WhatsApp, ensuring a positive, empathetic support journey. Apply directly through our careers page and join a growth-minded team.

Qualifications

• 1+ years of experience in a customer-facing role (SaaS, technology, contact center, retail, food service, etc.).
• Technical savvy, with experience in troubleshooting techniques and best practices.
• Stellar communication skills, both verbal and written, but know it's equally important to listen and understand our customers.
• Experience authoring tutorials and articles for public and internal knowledge bases, preferred.
• Experience working with different support platforms like Intercom, Help Scout, Zendesk, or Salesforce, preferred.
• Strong critical thinking skills with the ability to interpret and act on resources/information.
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Responsibilities

• Work with users over live chat, email, SMS messages, and Whatsapp.
• Offer solutions or workarounds for various questions or issues.
• Troubleshoot our product, the users' devices, and our partner integrations.
• Take customer feedback and document it for our product and engineering teams.
• Contribute to our self-serve documentation for our customer knowledge base.

Skills

Customer-facing experience

Strong communication

Growth mindset

Creative problem solving

Tools

Intercom

Help Scout

Zendesk

Salesforce

Job description

CompanyCam is hiring a Customer Support Specialist to join our Support team. You’ll help customers quickly resolve issues, relay feedback to product and engineering, and contribute to self-serve docs for an effortless user experience.

Based in the United States, you’ll work with live chat, email, SMS, and WhatsApp, ensuring a positive, empathetic support journey. Apply directly through our careers page and join a growth-minded team.