SaaS Customer Success Specialist

Procuredesk; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

ProcureDesk, a procurement software company, is seeking a Customer Support Specialist to help customers maximize value by assisting them through email, chat, and phone. You will resolve queries and reproduce bugs with QA to ensure reliable solutions.

You will collaborate with QA and engineering to get ticket updates, and identify product improvements with product management to enhance the platform for US and UK users.

Qualifications

• At least 1 year of customer support experience for US/UK customers.
• Experience with software products, preferably SaaS.
• Excellent communication across email, chat, and phone.

Responsibilities

• Support customers via email, chat, and phone.
• Investigate and reproduce bugs with QA to verify reported issues.
• Collaborate with QA and engineering to update customers on open tickets.
• Look for product improvement areas and work with product management to enhance the product.

Skills

Customer support

SaaS experience

Communication

Job description

ProcureDesk, a procurement software company, is seeking a Customer Support Specialist to help customers maximize value by assisting them through email, chat, and phone. You will resolve queries and reproduce bugs with QA to ensure reliable solutions.

You will collaborate with QA and engineering to get ticket updates, and identify product improvements with product management to enhance the platform for US and UK users.