Customer Support Executive

Procuredesk; United States; Remote; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

ProcureDesk, a procurement software company, is seeking a Customer Support Specialist to help customers maximize value by assisting them through email, chat, and phone. You will resolve queries and reproduce bugs with QA to ensure reliable solutions.

You will collaborate with QA and engineering to get ticket updates, and identify product improvements with product management to enhance the platform for US and UK users.

Qualifikationen

• At least 1 year of customer support experience for US/UK customers.
• Experience with software products, preferably SaaS.
• Excellent communication across email, chat, and phone.

Aufgaben

• Support customers via email, chat, and phone.
• Investigate and reproduce bugs with QA to verify reported issues.
• Collaborate with QA and engineering to update customers on open tickets.
• Look for product improvement areas and work with product management to enhance the product.

Kenntnisse

Customer support

SaaS experience

Communication

Jobbeschreibung

About ProcureDesk

ProcureDesk is procurement software built to help businesses control purchasing, streamline approvals, and gain visibility into company spend. We are scaling toward a $30M revenue business by July 2028. That requires a sales motion where buyers trust that ProcureDesk can solve their real operational and technical requirements before they sign. This role is central to creating that confidence.

As a customer support specialist, your job is to help ProcureDesk customers get the best value by helping them use the product.

Day to day for Customer Support Specialist:

Support customers by resolving customer queries in a timely fashion. You will provide support using email, chat, and phone.

Investigate and work with QA to reproduce any bugs reported by the customer.

Collaborate with internal teams (QA and engineering) to get status on the open tickets and update the customers.

Look for product improvement areas and work with product management to enhance the product.

Must haves:

• At Least 1-year of relevant customer support experience for customers based in the United States or the United Kingdom.


• Must have experience with Software products - preferably SaaS (Software as a Service)


• Excellent communication skills and experience providing support through the following channels: