SaaS Customer Success Lead for Azure-based Solutions

Onesubsea; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Onesubsea in Houston is seeking a Customer Success Manager to ensure the success and satisfaction of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires exceptional communication skills and the ability to foster strong customer relationships while providing training and support.

The successful candidate will have a Bachelor's degree and at least 5 years of experience in customer-facing roles. The position involves managing customer engagement, product knowledge, and feedback collection to optimize their experience with our applications.

Qualifications

• 5+ years of experience in Customer Success or Account Management roles.
• Proven experience with SaaS applications.
• Ability to understand software applications hosted on Azure.

Responsibilities

• Collaborate with customers to understand their business objectives.
• Develop and maintain strong customer relationships.
• Facilitate customer training sessions and workshops.

Skills

Customer Success Management

SaaS Applications

Technical Aptitude

Excellent Communication

Problem-solving

Data Analysis

Interpersonal Skills

Organizational Skills

Adaptability

Education

Bachelor's degree in business, Computer Science, Engineering or related field

Job description

Onesubsea in Houston is seeking a Customer Success Manager to ensure the success and satisfaction of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires exceptional communication skills and the ability to foster strong customer relationships while providing training and support.

The successful candidate will have a Bachelor's degree and at least 5 years of experience in customer-facing roles. The position involves managing customer engagement, product knowledge, and feedback collection to optimize their experience with our applications.