SaaS Customer Success Advocate

Togetherwork; Northern (KY); Hybrid; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

100% Employer paid short/long term-dis

100% employer-paid Basic Life and AD&D

401(k) retirement plan with 100% match

Flexible paid personal/vacation time

10 sick days

10 holidays

12 weeks paid parental leave

Job summary

TogetherWork is seeking a Customer Advocate to join our team and help customers maximize value from our SaaS platform. This role emphasizes empathy, clear communication, and proactive problem solving to minimize customer effort and foster long-term relationships.

You’ll handle inquiries via phone, email, and chat, coach users on features, identify renewal opportunities, and collaborate with product and support teams to improve the experience.

Qualifications

• 1-2 years in a customer-facing role, preferably in SaaS or customer success
• Strong written and verbal communication skills
• Empathy and a genuine passion for helping customers succeed
• Willingness to work weekend email answering when needed
• Ability to work quickly and think strategically
• Curiosity and a passion for learning

Responsibilities

• Coach customers on how to best use the software for their business needs via calls, emails, and chats
• Help customers grow and manage their practices and communicate learnings to improve the software
• Explain subscription levels and benefits to practice owners
• Maintain high-quality work by adhering to shared standards
• Contribute to tutorials and help documentation
• Collaborate using MS Teams channels and escalate complex issues to Senior Advocates

Skills

Empathy

Communication

Problem solving

Time management

Team collaboration

Adaptability

Active listening

Tools

Zendesk

JIRA

Job description

TogetherWork is seeking a Customer Advocate to join our team and help customers maximize value from our SaaS platform. This role emphasizes empathy, clear communication, and proactive problem solving to minimize customer effort and foster long-term relationships.

You’ll handle inquiries via phone, email, and chat, coach users on features, identify renewal opportunities, and collaborate with product and support teams to improve the experience.