User Success Advocate for SaaS Platform

Measurabl; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

UpCodes is seeking an organized Customer Support Specialist to help users maximize the platform. In this full‑time role you will handle the support phone line, live chat, and email inbox and partner with Product and Content teams to resolve questions.

You will act as a customer advocate, document insights, and contribute to expanding our knowledge base while reporting bugs to Engineering. The ideal candidate has 2–4 years in a customer‑facing role, is fluent with Google Workspace and Slack,

Qualifications

• 2–4 years in a customer-facing role.
• Familiar with SaaS tools and modern work platforms.
• Comfort with subscription management and billing processes.
• Excellent communicator with a friendly, proactive approach.

Responsibilities

• Manage support via phone, live chat, and email inbox.
• Collaborate with Product, Content, and in-house experts to answer questions and share feedback.
• Troubleshoot and report potential bugs to Engineering.
• Advocate for customers and relay feedback to inform product roadmap.
• Improve internal support docs and expand our external knowledge base.

Skills

Customer-facing

Communication

Problem solving

Organization

Learn quickly

Tools

Google Workspace

Slack

Chargebee

Job description

UpCodes is seeking an organized Customer Support Specialist to help users maximize the platform. In this full‑time role you will handle the support phone line, live chat, and email inbox and partner with Product and Content teams to resolve questions.

You will act as a customer advocate, document insights, and contribute to expanding our knowledge base while reporting bugs to Engineering. The ideal candidate has 2–4 years in a customer‑facing role, is fluent with Google Workspace and Slack,