SaaS Configuration Specialist II - Hybrid & Impactful

Centralreach-8; Holmdel Township (NJ); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health benefits

PTO

401(k) matching

Paid parental leave

Hybrid work schedules

Job summary

CentralReach is seeking a Configuration Specialist II in a hybrid role with offices in Ft. Lauderdale, Holmdel, and Verona. The candidate will independently configure customer accounts, translate requirements into backend configurations, and ensure accuracy across a growing caseload.

Responsibilities include supporting readiness gates, documenting changes, and driving continuous improvement in configuration standards while collaborating with Implementation, Product, and Engineering teams.

Qualifications

• 1–3 years of experience in a technical configuration, implementation, or SaaS operations role.
• Demonstrated ability to manage multiple configuration tasks concurrently with strong attention to detail.
• Comfortable working cross-functionally with Implementation, Product, and Engineering teams, including direct client-facing coordination.
• Track record of resolving moderately complex configuration issues with limited guidance.

Responsibilities

• Provision and configure customer accounts across internal systems and tools, independently and with minimal oversight.
• Translate documented business and implementation requirements/features into backend system configurations, workflows, and AI rule settings.
• Set up, modify , and validate configurations to support approved customer use cases , including moderately ambiguous requirements.
• Ensure configuration accuracy, consistency, and adherence to internal standards across a growing caseload.
• Support Implementation Managers and Professional Services teams by completing configuration tasks aligned to implementation plans and readiness gates.
• Assist with foundational and pre-go-live setup for customers who may not yet be fully operational.
• Ensure configuration milestones are completed in alignment with delivery timelines and go-live readiness.
• Maintain accurate configuration documentation and change logs.
• Triage configuration issues and risks , escalating what cannot be resolved independently.
• Contribute to continuous improvement of configuration standards, templates, and internal playbooks.
• Identify recurring configuration challenges and recommend process or tooling improvements .
• Support scalability by enabling repeatable, efficient setup processes across customer segments.

Skills

Multi-tasking

Attention to detail

Cross-functional collaboration

Issue resolution

Job description

CentralReach is seeking a Configuration Specialist II in a hybrid role with offices in Ft. Lauderdale, Holmdel, and Verona. The candidate will independently configure customer accounts, translate requirements into backend configurations, and ensure accuracy across a growing caseload.

Responsibilities include supporting readiness gates, documenting changes, and driving continuous improvement in configuration standards while collaborating with Implementation, Product, and Engineering teams.