SaaS Client Success Manager – Growth & Retention

Quikstor-Self-Storage; El Segundo (CA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

401k Retirement Plan

Paid Vacation and Sick Time

Remote Work Flexibility

Annual Bonus

Education Assistance Program

Employee Discount Store

Medical, Dental, Vision Insurance

Job summary

QuikStor is seeking a Client Success Representative to manage a portfolio of post-implementation clients from onboarding to ongoing success. You will drive adoption of key platform features, coordinate with Support, and own renewals and expansions to maximize value and retention.

The role emphasizes strong communication, training, and relationship-building skills, with occasional travel and a remote-friendly setup for eligible locations in the US.

Qualifications

• 2–4 years of experience in customer success, account management, or other post-sale client-facing roles, preferably in B2B SaaS.
• Proven track record of retaining and growing a book of accounts.
• Strong communication, presentation, and training skills, in person and remote.
• Highly organized with disciplined follow-through, able to manage many accounts simultaneously.
• Willingness to travel 10–15% for client visits and industry events.

Responsibilities

• Own the relationship for an assigned portfolio of clients post-implementation.
• Drive feature adoption and coordinate with Support to resolve issues.
• Own renewals end-to-end and manage expansions within accounts.
• Identify opportunities to upsell modules, websites, and other recurring services.
• Coordinate with Finance on billing questions and ensure revenue health.
• Collaborate with Product, Marketing, Implementation, and Support on client enablement.

Skills

Customer success

Account management

Communication

Presentation

Training

Relationship building

Travel readiness

Tools

HubSpot

Intercom

Excel

Job description

QuikStor is seeking a Client Success Representative to manage a portfolio of post-implementation clients from onboarding to ongoing success. You will drive adoption of key platform features, coordinate with Support, and own renewals and expansions to maximize value and retention.

The role emphasizes strong communication, training, and relationship-building skills, with occasional travel and a remote-friendly setup for eligible locations in the US.