SaaS Client Success Associate

Tyler Technologies; Idalou (TX); On-site; USD 46,500 - 52,000; Full time

Job summary

Tyler Technologies is seeking a Client Experience Advocate to provide high-quality client support. This entry-level role involves managing support requests and ensuring thorough resolution. Key responsibilities include effective communication and maintaining detailed documentation. Ideal candidates will demonstrate a desire for career growth in public sector technology. Locations include Texas and other states, with a salary range of $46,500 - $52,000 before geographic adjustments.

Qualifications

• Desire to build a career in client support or public sector technology.
• Ability to manage multiple tasks in a fast-paced environment.
• Enthusiasm for growing product knowledge through training.

Responsibilities

• Manage incoming client support needs professionally.
• Document interactions thoroughly according to team standards.
• Collaborate with teammates for effective client support.

Skills

Excellent communication skills

Service orientation

Multi-tasking

Technical concept learning

Accountability

Team-oriented

Job description

Tyler Technologies is seeking a Client Experience Advocate to provide high-quality client support. This entry-level role involves managing support requests and ensuring thorough resolution. Key responsibilities include effective communication and maintaining detailed documentation. Ideal candidates will demonstrate a desire for career growth in public sector technology. Locations include Texas and other states, with a salary range of $46,500 - $52,000 before geographic adjustments.