Client Experience Advocate

Tyler Technologies, Inc.; Maine; On-site; USD 46,500 - 52,000; Full time

Job summary

Tyler Technologies, Inc. is seeking an entry-level Client Experience Advocate to be the initial contact for client questions and service needs across the Tyler ERP Pro product suite.

You will own issues, escalate when needed, and document interactions while growing product knowledge through certifications. The role sits within a regional team focused on responsive, high-quality support and ongoing client success.

Qualifications

• Excellent communication skills and a strong service orientation.
• Ability to manage multiple tasks in a fast-paced environment.
• Comfort learning technical concepts and using new tools.
• Strong sense of accountability and follow-through.
• Willingness to pursue module certifications over time.

Responsibilities

• Respond to incoming client support needs with professionalism.
• Own issues through resolution or proper escalation.
• Document interactions thoroughly per team standards.
• Troubleshoot and resolve product inquiries.
• Pursue module-specific certifications.
• Collaborate with regional teams to ensure consistent support.
• Provide insights on trends to support improvements.
• Support cloud transitions with training and best practices.

Skills

Communication

Customer service

Multi-tasking

Technical concepts

Team collaboration

Job description

The Client Experience Advocate is an entry-level client support role, serving as the first point of contact for client questions, issues, and service needs. As part of a regional team, Advocates deliver responsive, high-quality support while building foundational knowledge across the Tyler ERP Pro product suite. Advocates are expected to own each client issue—ensuring resolution or escalation while keeping the client informed every step of the way. Over time, they grow into subject matter experts by earning certifications in specific modules, becoming trusted go-to resources for both clients and peers.

Responsibilities

• Manage and respond to incoming client support needs with professionalism and care
  Own each issue through to resolution or proper escalation, ensuring the client is never left in the dark
• Document interactions and case details thoroughly in line with team standards
• Follow established processes to troubleshoot and resolve a broad range of product inquiries
• Maintain a learning mindset, actively working toward module-specific certifications
• Collaborate with teammates and regional leadership to ensure consistent, effective support
• Provide insight into common trends or client needs to support continuous improvement
• Participate in regional initiatives, trainings, and knowledge-sharing efforts as applicable
• Support clients during cloud transitions by reinforcing training and best practices, and escalating common pain points to regional leadership

What Success Looks Like

• Demonstrated ownership and follow-through on all assigned issues
• High-quality documentation and clear client communication
• Strong early performance across core support responsibilities
• Positive client feedback and low case reopen rates
• Completion of initial module certification(s) within defined timeframes
• Increasing depth of expertise in a specific module or functional area
• Recognized by teammates and managers as dependable, eager to learn, and growth-minded
• Demonstrated progression toward advanced certifications, regional projects, or mentorship responsibilities

Qualifications

• Desire to build a career in client support, client success, SaaS, or public sector technology
• Excellent communication skills and a strong service orientation
• Ability to manage multiple tasks and stay organized in a fast-paced environment
• Comfort learning technical concepts and using new tools
• Strong sense of accountability—you follow through even when the answer isn’t immediate
• Enthusiasm for growing product knowledge through training and certification
• Team-oriented with a commitment to learning and contributing to shared goals

Location

Lubbock, Texas | Lakewood, Colorado | Billings, Montana | Orono, Maine

Travel

0-5%

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $46,500 - $52,000 before adjustment for geographic differences.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades .

Get to Know Our Tyler Family

At Tyler, team membersare valued and encouraged to innovate, while having fun along the way. Join usand see why we love working here.

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

Join our Talent Network to stay connected and up to date on our latest job openings and talent news.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.