Client Service Analyst

Clinical Architecture; Carmel (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Learning & Growth

Volunteer Time

Paid Holidays & PTO

Medical, Dental, Vision insurance

401k Matching

Sabbatical opportunities

Job summary

Clinical Architecture is seeking a Client Service Analyst to join our Indianapolis area team. This on-site role in Carmel, IN focuses on client satisfaction, product expertise, and education through virtual technology.

You will analyze configurations, propose enhancements, and share insights with internal teams to improve product performance and client outcomes. A strong communicator with a willingness to learn is ideal.

Qualifications

• Bachelor’s degree preferred or equivalent experience in SaaS, software support, or client success.
• Minimum 2+ years experience in SaaS, software support, or client success.
• Healthcare terminology knowledge is advantageous.

Responsibilities

• Collaborate with the Client Success Manager to ensure client satisfaction.
• Become a product expert with the support of internal teams.
• Educate clients on product features and enhancements using virtual technology.
• Analyze current configurations of Clinical Architecture products relative to client needs.
• Identify areas for improvement and propose optimization solutions.
• Proactively broaden client knowledge of best practices and implementations.
• Document and share client utilization and product performance with internal teams.

Skills

Communication skills

Customer focus

Analytical thinking

Willingness to learn

Education

Bachelor’s degree preferred

High school diploma or equivalent required

Job description

Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.

Client Service Analyst

Clinical Architecture is seeking a Client Service Analyst to join our team in the Indianapolis, IN area. The Client Service Analyst engages with clients to provide support and enhance the client experience. This role will challenge you to learn our software and its capabilities to assist our clients with their initiatives. We prioritize building long-term relationships with our clients, striving to exceed their expectations.

• This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations.
• Applicants must be authorized to work in the U.S. without sponsorship.
• Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities

• Collaborate with the Client Success Manager to ensure clientsatisfaction.
• Become a product expert with the support of our internal teams.
• Educate clients on product features and enhancements usingvirtual technology.
• Analyze the current configuration of Clinical Architecture products as it relates to the ongoing business needs of clients and stakeholders.
• Identify areas for improvement and propose solutions to optimize software performance and the client’s return on their software investment.
• Proactively seek opportunities to broadenclientknowledge of best practices and their application to customer implementations.
• Document and share clientutilization and product performance with internal team members to enhance overall product, services, and sales performance.
• Translate clientneeds into actionable items.
• Efficiently and accurately respond to inquiries, both written and verbal.
• Collaborate with internal teams to troubleshoot issues and test software enhancements.

Qualifications

• Bachelor’s degree preferred, high school diploma or equivalent required.
• Minimum 2+ years experience in SaaS, software support, or client success required.
• Previous software, data analysis, analytics, and / or informatics experience is required.
• Healthcare / Healthcare Terminology knowledge or experience is advantageous.
• Strong communication skills, both written and verbal.
• Commitment to continuous learning.

Why Clinical Architecture?

We offer:

• Opportunities for learning, development, and growth.
• Experiences that connect you with colleagues.
• A laid-back work environment with thoughtful amenities.
• Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
• Sabbatical opportunities for tenured team members.
• Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.
• Maternity and Parental leave benefits.
• Employer paid Short-term Disability & Long-term Disability.
• Health and Wellness incentives.
• 401k Matching.

Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.