SaaS Client Operations & Compliance Specialist

Tenstreet; Tulsa (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401k

PTO

Job summary

Tenstreet in Tulsa, Oklahoma, is seeking a Client Operations Services Coordinator to support clients through our proprietary systems and external connections. You will handle help requests, perform record-keeping, and manage DOT and client-specific compliance tasks while ensuring timely resolution of inquiries.

The role requires strong organization, attention to detail, and the ability to juggle multiple priorities in a fast-paced setting.

Qualifications

• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to use multiple software programs and platforms.
• Excellent written and verbal communication.

Responsibilities

• Delivering the highest level of customer satisfaction to clients.
• Handling client support requests and questions via phone and email communications.
• Troubleshooting client issues within Tenstreet's proprietary software.
• New client vetting and online research.
• Analytical work, auditing, and research related to electronic data and records.
• Working with other team members on a variety of internal and client projects.
• Prioritizing and monitoring workload across multiple service areas to meet deadlines and service expectations.
• Collaborating with internal teams to resolve issues and improve operational processes.
• Maintaining accurate records across multiple systems and ensures work is completed according to established procedures

Skills

Customer support

Communication

Organizational skills

Data accuracy

Problem solving

Job description

Tenstreet in Tulsa, Oklahoma, is seeking a Client Operations Services Coordinator to support clients through our proprietary systems and external connections. You will handle help requests, perform record-keeping, and manage DOT and client-specific compliance tasks while ensuring timely resolution of inquiries.

The role requires strong organization, attention to detail, and the ability to juggle multiple priorities in a fast-paced setting.