Technical Support Manager (Application Support)

Prosum

Tempe (AZ)

On-site

USD 70,000 - 90,000

Full time

14 days+

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Job summary

A leading tech solutions provider is seeking a Technical Support Manager to provide application support. Responsibilities include technical troubleshooting and enhancing service efficiency for customers on a SaaS platform. The ideal candidate has over 2 years of experience in technical support for SaaS-based software and proficiency with Linux text processing tools. Familiarity with MongoDB, AWS, and basic coding is advantageous. This full-time role is based in Tempe, Arizona, offering opportunities to collaborate with engineering teams.

Qualifications

2+ years technical support for SaaS-based software.
Experience with Linux text processing tools.

Responsibilities

Provide technical support and develop tool efficiencies for customers.
Technical troubleshooting, develop and document solutions.
Suggest various service and product enhancements.

Skills

Technical troubleshooting

SaaS-based software support

Linux text processing tools

Tools

MongoDB

Hadoop

Atlassian products

AWS

Job description

Technical Support Manager (Application Support)

Full-time

Overview

Our client is looking for a Level II Product Support Engineer that can handle the following duties and responsibilities for the company:

Responsibilities

Provide technical support and develop tool efficiencies for customers by becoming an expert in the company platform
Technical troubleshooting, develop and document solutions, S/FTP data transfers and create/reproduce escalation cases to Engineering teams
Suggest various service and product enhancements

Requirements for the Role