Account Manager

Silversmith Capital Partners; Boston (MA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus opportunities

Stock options

Benefits

Job summary

Silversmith Capital Partners is seeking an experienced Account Manager to drive growth and retention within Mid-Market and Enterprise accounts. This position requires a minimum of 4 years of experience in a B2B SaaS environment and emphasizes building strategic relationships. 

The role offers a base salary range of $70,000 - $100,000 with opportunities for bonuses and stock options, plus a hybrid work setup in Boston.

Qualifications

• Minimum 4 years in Account Manager roles at B2B SaaS companies.
• Ability to develop strategic account plans.
• Exceptional verbal and written communication skills.

Responsibilities

• Nurture relationships and achieve trusted advisor status.
• Develop detailed account plans aligned with customer objectives.
• Upsell and renew accounts to achieve growth targets.

Skills

B2B SaaS experience

Strategic account planning

Value-based selling

Negotiation skills

Strong communication

Education

Bachelor’s degree or equivalent

Tools

Agentforce 360 Platform

Job description

Account Manager (SaaS Experience Required)

Location: Boston, Massachusetts (Hybrid office-based: Tuesday, Wednesday, Thursday). This role is not eligible for remote work or relocation.

About the Role

Validity is hiring an Account Manager with SaaS experience to drive long‑term growth, strategic retention, and expansion within named Mid‑Market and Enterprise‑Level accounts. The Account Manager will act as the strategic owner between clients and internal teams—sales, product, and technology—to drive value and ensure customer success.

You will be responsible for driving revenue growth within existing customer accounts by nurturing trusted, strategic relationships. This includes gaining a comprehensive understanding of customers’ needs and creating tailored account strategies that align with their goals, backed by compelling business cases for various personas. You will also leverage insights into customer operations, industry trends, and competitive positioning to build and execute a roadmap for both short‑term and long‑term growth within your assigned accounts.

Minimum of 4 years of directly‑related experience in a similar B2B SaaS organization with a history of meeting and exceeding quota, revenue, and performance goals.

Team Dynamic

• Commitment to Win—Consistently achieve personal and professional goals
• Intellectual Curiosity—Strong desire to learn, understand, and ask thoughtful questions
• Critical Strategic Thinking—Ability to synthesize information, apply logic, and provide recommendations quickly
• Coachability—Humble, acknowledges strengths and weaknesses, takes feedback well, and translates into actionable solutions
• Strong Communicator
• Self‑starter who can work independently and with a team as necessary to secure business
• Passion for providing solutions to ensure client success

Position Duties and Responsibilities

• Achieve trusted advisor status and nurture relationships between accounts and internal executive teams
• Learn and understand customers’ strategic objectives, growth plans, tech stack, competitive landscape, and industry trends
• Develop detailed account plans tied to customers’ strategic objectives and define a clear growth plan to achieve revenue targets
• Upsell, cross‑sell, and renew accounts to achieve retention and growth targets
• Take overall ownership of the end‑to‑end sales process using MEDDPICC; coordinate cross‑functionally to align stakeholders and apply appropriate resources
• Develop deep industry and product knowledge and command value‑based messaging to customers

Required Experience, Skills, and Education

• Minimum 4 years in similar Account Manager or combined Account Manager/Account Executive roles at B2B SaaS companies, managing Mid‑Market and Enterprise relationships across multiple buying centers
• Highly effective and strategic user of Agentforce 360 Platform (Formerly Salesforce Platform)
• Track record of achieving retention and growth targets
• Proven business development and value‑based selling capabilities
• Strong business acumen, operational and analytical skills; ability to manage your book like a business
• Ability to cultivate productive client relationships with a variety of buying personas
• Experience developing strategic account plans aimed at creating demand
• Strategic thinking with tactical execution, strong problem‑solving skills
• Sales cycle and negotiation skills
• Exceptional verbal and written communication skills and effective, persuasive presentation skills
• Local availability for hybrid office‑based work (Tuesday, Wednesday, Thursday) in Boston, Massachusetts; no relocation or remote work allowed
• Ability to travel as needed

Preferred Experience, Skills, and Education

• Bachelor’s degree or equivalent experience
• Knowledge/Experience in Email Deliverability or Data Management Industry

Base salary range $70,000 - $100,000, OTE range $140,000 - $200,000, plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience.

Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy‑related conditions, childbirth, post‑childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.