SaaS Account Manager: Growth & Retention (Remote)

AlphaSense, Inc.

Northern (KY)

Hybrid

USD 96,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Performance bonus

Equity

Benefits program

Job summary

AlphaSense, Inc. is seeking an Account Manager, Corporate to manage and expand relationships with Fortune 1000 clients.

You will be the main point of contact for inbound/outbound engagement, renewals, and growth opportunities while collaborating with account executives to expand footprint across client organizations. The role emphasizes retention, adoption, and becoming a trusted partner within a fast-growing SaaS environment.

Qualifications

Relationship management with Fortune 1000 clients and internal stakeholders.
Strong business acumen and ability to turn insights into action.
Excellent written and verbal communication; ability to engage C-level executives.
Understanding of SaaS dynamics and client engagement best practices.

Responsibilities

Maximize retention across the book of business.
Drive adoption of AlphaSense solutions into other business units; hit revenue targets.
Identify revenue at risk and help prevent churn.
Collaborate with Account Executives to identify growth opportunities.
Understand client roles, projects, and metrics to tailor messaging and engagement.
Build trusted advisor relationships; position AlphaSense as a strategic partner.
Hold business reviews with key stakeholders.
Proactively share relevant insights and value stories with internal teams.
Serve as on-site presence within client organizations (where applicable).
Advocate for the client within AlphaSense and vice versa.
Gather product feedback and drive improvements through cross-functional collaboration.