Account Manager

Hightouch; United States; À distance; USD 75 000 - 110 000; Plein temps

Résumé du poste

Hightouch is seeking an Account Manager who will own relationships with a portfolio of clients, drive renewals and expansion, and serve as a trusted advisor throughout their journey with Hightouch.

You will map client goals to our solutions, coordinate with internal teams to ensure successful delivery, and lead renewal meetings while reporting progress to leadership.

Qualifications

• 4+ years in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS.
• Track record of meeting/exceeding quotas and driving positive outcomes.
• Experience managing retention and adoption for complex SaaS accounts.
• Strong written and verbal communication; able to present to diverse stakeholders.
• Excellent organizational skills with ability to manage multiple priorities.
• Self-starter who can work independently and with teams; process-minded.
• Financial acumen and experience with contract management; adaptability to change.

Responsabilités

• Build and maintain strong relationships with customer champions and key stakeholders
• Serve as the primary point of contact for all client concerns, needs, and strategic discussions
• Drive contract renewals and identify expansion opportunities through upselling and cross-selling
• Develop comprehensive understanding of client business goals and map our solutions to their needs
• Collaborate with internal teams to ensure seamless delivery and client satisfaction
• Maintain accurate client records and track contract updates, renewals, and account health
• Generate regular progress reports for clients and internal leadership
• Proactively address client challenges and develop tailored solutions
• Lead renewal meetings and participate in strategic business reviews
• Communicate expansion opportunities to the sales team and support deal progression

Connaissances

Account Management

Renewal Management

SaaS

Relationship Building

Communication

Organization

Self-starter

Problem Solving

Contract Management

Strategic Thinking

Description du poste

About The Role

As an Account Manager, you will be the primary relationship owner for a portfolio of clients, responsible for ensuring they have an exceptional customer experience that drives successful renewals and expansion opportunities. You'll build strong relationships with key stakeholders, proactively address their needs, and serve as their trusted advisor throughout their journey with Hightouch. Your success will be measured by your ability to retain clients, grow their accounts, and position our solutions as essential to their business goals.

What You'll Do

• Build and maintain strong relationships with customer champions and key stakeholders

• Serve as the primary point of contact for all client concerns, needs, and strategic discussions

• Drive contract renewals and identify expansion opportunities through upselling and cross-selling

• Develop comprehensive understanding of client business goals and map our solutions to their needs

• Collaborate with internal teams to ensure seamless delivery and client satisfaction

• Maintain accurate client records and track contract updates, renewals, and account health

• Generate regular progress reports for clients and internal leadership

• Proactively address client challenges and develop tailored solutions

• Lead renewal meetings and participate in strategic business reviews

• Communicate expansion opportunities to the sales team and support deal progression

What We're Looking For

• 4+ years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS

• Proven track record of meeting or exceeding quotas and driving positive customer outcomes

• Experience managing retention and adoption for complex SaaS accounts

• Strong written and verbal communication skills with ability to present to various stakeholder levels

• Excellent organizational skills, attention to detail, and ability to manage multiple priorities

• Self-starter mentality with ability to work independently and collaboratively

• Strong problem-solving skills and process improvement mindset

• Financial acumen and experience with contract management

• Ability to adapt quickly to changing priorities and business needs

• Customer-first approach with focus on building long-term partnerships.