SaaS Account Executive — AI-Driven ITSM

Harmony; New York (NY); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Salary & equity

Medical coverage

401(k)

Home office stipend

Job summary

Harmony is seeking an experienced account executive in New York to own the full sales cycle for our ITSM and AI automation platform. You will engage IT, HR, and Operations stakeholders, demo our capabilities, negotiate terms, and close deals with business and technical buyers.

You will build and manage your own pipeline through outbound prospecting, inbound follow-up, and partnerships, while maintaining accurate forecasts and contributing to the GTM strategy.

Qualifications

• 5+ years in quota-carrying B2B SaaS sales with proven targets met or exceeded.
• Experience owning full-cycle sales from prospecting to close for technical/platform products.
• Proven ability to run multi-stakeholder cycles with practitioners and executives.
• Strong discovery, presentation, negotiation, and storytelling to translate tech into business value.
• High-agency, self-directed, comfortable in unstructured early-stage environments.
• Disciplined with CRM and sales tooling and pipeline forecasting.

Responsibilities

• Own the full sales cycle end to end with a quota.
• Run multi-threaded sales cycles with IT, HR, and Operations stakeholders, up to C-suite.
• Understand ITSM workflows and translate AI automation into business value.
• Build and manage your own pipeline via outbound and inbound in partnerships.
• Maintain pipeline hygiene and forecasts in the CRM; report on activity and revenue against targets.
• Advocate for customers internally and influence product roadmap and positioning.
• Help define and refine sales playbooks, messaging, and GTM processes.

Skills

Quota-bearing sales

Cross-functional selling

Stakeholder management

CRM & forecasting

Storytelling & negotiation

New business development

Office presence in NY

Tools

Salesforce

Gong / sales tools

Job description

Harmony is seeking an experienced account executive in New York to own the full sales cycle for our ITSM and AI automation platform. You will engage IT, HR, and Operations stakeholders, demo our capabilities, negotiate terms, and close deals with business and technical buyers.

You will build and manage your own pipeline through outbound prospecting, inbound follow-up, and partnerships, while maintaining accurate forecasts and contributing to the GTM strategy.