(S) Seasonal Group Sales Account Coodinator

SXSW; Austin (TX); Hybrid; USD 25,000 - 39,000; Full time

Job summary

SXSW in Austin, TX is seeking a Seasonal Group Sales Account Coordinator to support group sales clients from post-sale through the event. You will own the post-sale journey, drive targeted prospecting for key accounts, and help deliver elevated on-site hospitality experiences.

This role requires exceptional organization and cross‑functional collaboration. You will process invoices and contracts, manage client records, lead prospecting campaigns, and support group connections lounge operations

Qualifications

• 1-3 years in client services or event coordination.
• Experience with CRM and database tools (Google Workspace, Airtable, HubSpot, FileMaker).
• Excellent written and verbal communication.
• Strong organization and multitasking under tight deadlines.
• Knowledge of the SXSW ecosystem.

Responsibilities

• Post-sale account management and client success.
• Conduct targeted lead generation and outreach.
• Coordinate cross-functional teams to meet sponsorship commitments.
• Deliver on-site hospitality and group connections lounge operations.
• Maintain client records and deliverables in internal systems.

Skills

Customer service

Account management

Event coordination

Sales support

Communication skills

Attention to detail

Tools

Google Workspace

Airtable

HubSpot

FileMaker

Amplemarket

Job description

Seasonal Group Sales Account Coordinator

Job Purpose

SXSW is seeking a detail-oriented and proactive Seasonal Group Sales Account Coordinator to join the Group Sales & Partnership Experiences team for SXSW and SXSW EDU. In this key position, you will directly support and manage group sales clients and partners throughout their lifecycle—owning the post-sale client journey, driving targeted prospecting for key accounts to boost badge sales leading into the event, and executing elevated on-site hospitality operations. This role demands exceptional organizational skills, seamless cross-departmental communication, and a strong commitment to client and partner success.

Duties & Responsibilities

Post-Sale Account Management & Client Success

• Serve as the primary post-sale point of contact for group registration clients, facilitating seamless handoffs to Housing and operational teams.
• Process invoices, generate badge coupons, and manage overall client fulfillment.
• Draft and execute contract modifications, including change orders, amendments, and cancellations.
• Maintain up-to-date client records, deliverables, deadlines, and status updates across internal systems (Airtable, HubSpot, FileMaker).

Prospecting & Business Development

• Monitor industry news and trade publications to identify market shifts and generate prospective sales leads.
• Execute targeted lead-sourcing campaigns via Amplemarket to build actionable prospect lists.
• Research key target organizations—tracking buying signals, organizational changes, and decision-makers to support sales leadership.

Cross-Functional & Team Support

• Serve as a reliable extension of the Account Management team, delivering a consistent, world-class client experience.
• Proactively identify administrative and operational bottlenecks before they impact client satisfaction.
• Assist cross-functional teams to ensure all sponsorship commitments and client deliverables are met.

On-site Event Responsibilities

• Support day-to-day operations and staffing for the Group Connections Lounge, including vendor coordination, collateral distribution, and attendee hospitality.
• Manage the group registration indicator process to ensure accurate badge profile updates.
• Assist in executing the pre-printed Badge Concierge service for premium client groups.
• Track, allocate, schedule, and support private on-site client meeting spaces.
• Provide dedicated, high-touch customer service and registration support for group clients throughout the event.

Qualifications & Skills

• 1-3 years in client services, account management, event coordination, or sales support. Experience working with diverse clientele across varying business verticals, startup environments, and executive leadership tiers preferred.
• Hands-on experience with CRM and database tools, including Google Workspace, Airtable, HubSpot, and FileMaker. Experience with prospecting tools like Amplemarket is a plus.
• Exceptional written and verbal communication skills; comfortable liaising between internal cross-functional teams and external corporate clients.
• Maintain responsiveness, professionalism, and close attention to detail within a fast-paced environment.
• Meticulous attention to detail, strong problem-solving skills, and a proven ability to prioritize multi-step projects under dynamic event deadlines.
• Solid understanding of the SXSW ecosystem.

Physical Requirements

• Prolonged periods of sitting or standing at a desk and working on a computer.
• Ability to occasionally lift up to 10 pounds, as needed.
• Operation of standard office equipment, including computers, phones, and printers.
• May require occasional bending, reaching, kneeling, or climbing stairs.
• Ability to work outdoors, including exposure to varying temperatures or noise levels.
• Possibility to stay on-site in company-provided accommodations during the event.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Location & Schedule

The position is located in Austin, Texas. Hybrid schedule – 4 days in the office, remote on Friday. This role requires the availability to work additional hours from January through March, including evenings and weekends, and to provide on-site support during the event.