(S) Seasonal Group Sales Account Coodinator

Sxsw.; Austin (TX); Hybrid; USD 40.000 - 60.000; Vollzeit

Zusammenfassung

SXSW is seeking a detail-oriented Seasonal Group Sales Account Coordinator to join the Group Sales & Partnership Experiences team in Austin, TX. The role focuses on post-sale client lifecycle, driving targeted prospecting, and elevating on-site hospitality operations.

You will manage group registration, invoices, and contracts while coordinating with Housing, operations, and sponsorship teams to ensure successful event experiences.

Qualifikationen

• 1–3 years in client services, account management, event coordination, or sales support.
• Hands-on experience with CRM and database tools (Google Workspace, Airtable, HubSpot, FileMaker).
• Excellent written and verbal communication; able to liaise between internal teams and external clients.
• High attention to detail, strong problem-solving, and ability to prioritize multi-step projects.
• Familiarity with the SXSW ecosystem and event operations.

Aufgaben

• Serve as the primary post-sale contact for group registration clients.
• Process invoices, generate badge coupons, and manage client fulfillment.
• Draft and execute contract modifications, including changes and cancellations.
• Maintain up-to-date client records across systems (Airtable, HubSpot, FileMaker).
• Provide on-site support for Group Connections Lounge and attendee hospitality.
• Collaborate with cross-functional teams to ensure sponsorship commitments are met.

Kenntnisse

CRM systems

Airtable

HubSpot

FileMaker

Amplemarket

Communication

Attention to detail

Project management

Customer service

Tools

Google Workspace

Airtable

HubSpot

FileMaker

Amplemarket

Jobbeschreibung

Position:(S) Seasonal Group Sales Account Coodinator

Location: Austin, TX

Job Id:309

# of Openings:1

Seasonal Group Sales Account Coordinator

Job Purpose

SXSW is seeking a detail-oriented and proactive Seasonal Group Sales Account Coordinator to join the Group Sales & Partnership Experiences team for SXSW and SXSW EDU. In this key position, you will directly support and manage group sales clients and partners throughout their lifecycle—owning the post-sale client journey, driving targeted prospecting for key accounts to boost badge sales leading into the event, and executing elevated on-site hospitality operations. This role demands exceptional organizational skills, seamless cross-departmental communication, and a strong commitment to client and partner success.

Duties & Responsibilities

Responsibilities include but are not limited to:

• Serve as the primary post-sale point of contact for group registration clients, facilitating seamless handoffs to Housing and operational teams.
• Process invoices, generate badge coupons, and manage overall client fulfillment.
• Draft and execute contract modifications, including change orders, amendments, and cancellations.
• Maintain up-to-date client records, deliverables, deadlines, and status updates across internal systems (Airtable, HubSpot, FileMaker).

Prospecting & Business Development

• Monitor industry news and trade publications to identify market shifts and generate prospective sales leads.
• Execute targeted lead-sourcing campaigns via Amplemarket to build actionable prospect lists.
• Research key target organizations—tracking buying signals, organizational changes, and decision-makers—to support sales leadership.

Cross-Functional & Team Support

• Serve as a reliable extension of the Account Management team, delivering a consistent, world-class client experience.
• Proactively identify administrative and operational bottlenecks before they impact client satisfaction.
• Assist cross-functional teams to ensure all sponsorship commitments and client deliverables are met.

On-site Event Responsibilities

• Support day-to-day operations and staffing for the Group Connections Lounge, including vendor coordination, collateral distribution, and attendee hospitality.
• Manage the group registration indicator process to ensure accurate badge profile updates.
• Assist in executing the pre-printed Badge Concierge service for premium client groups.
• Track, allocate, schedule, and support private on-site client meeting spaces.
• Provide dedicated, high-touch customer service and registration support for group clients throughout the event.

Qualifications & Skills

Qualifications include:

• 1-3 years in client services, account management, event coordination, or sales support. Experience working with diverse clientele across varying business verticals, startup environments, and executive leadership tiers preferred.
• Hands-on experience with CRM and database tools, including Google Workspace, Airtable, HubSpot, and FileMaker. Experience with prospecting tools like Amplemarket is a plus.
• Exceptional written and verbal communication skills; comfortable liaising between internal cross-functional teams and external corporate clients.
• Maintain responsiveness, professionalism, and close attention to detail within a fast-paced environment.
• Meticulous attention to detail, strong problem-solving skills, and a proven ability to prioritize multi-step projects under dynamic event deadlines.
• Solid understanding of the SXSW ecosystem.

Physical Requirements

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully:

• Prolonged periods of sitting or standing at a desk and working on a computer.
• Ability to occasionally lift up to 10 pounds, as needed.
• Operation of standard office equipment, including computers, phones, and printers.
• May require occasional bending, reaching, kneeling, or climbing stairs.
• Ability to work outdoors, including exposure to varying temperatures or noise levels.
• Possibility to stay on-site in company-provided accommodations during the event.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Location & Schedule

The position is located in Austin, Texas. Hybrid schedule – 4 days in the office, remote on Friday. This role requires the availability to work additional hours from January through March, including evenings and weekends, and to provide on-site support during the event.