RWMOT - Assistant Director of Rooms

Rosewood Hotel Group; Dallas (TX); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Medical coverage

Retirement benefits

Paid time off

Complimentary room nights

Learning and development

Global career opportunities

Parental leave

Job summary

Rosewood Hotel Group is seeking an Assistant Director of Rooms to lead and optimize all aspects of the Rooms Division. You will drive operational excellence, financial performance, guest satisfaction, and associate engagement across departments, ensuring every guest interaction reflects Rosewood’s commitment to exceptional service.

You will serve as a key operational leader, mentoring teams and maintaining the highest standards of luxury hospitality at the property.

Qualifications

• Experience leading luxury Rooms Division operations across Front Office, Housekeeping, Concierge, Guest Services and Reservations.
• Strong leadership and talent development capabilities.
• Excellent communication and collaboration across departments and levels.

Responsibilities

• Lead day-to-day operations of all Rooms Division departments, ensuring exceptional guest satisfaction and Rosewood standards.
• Partner with department heads to drive operational excellence and financial performance.
• Mentor and coach leaders and associates to foster accountability and growth.
• Serve as Manager-on-Duty during evenings, weekends, and special events.
• Collaborate with Front Office, Housekeeping, Concierge, Guest Services and other departments to deliver seamless luxury experiences.

Skills

Rooms Division leadership

Front Office

Housekeeping

Concierge

Guest Services

Reservations

Leadership

Tools

Opera PMS

HotSOS

Unifocus

Microsoft Office

Job description

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

Reporting to the Hotel Manager, the Assistant Director of Rooms is a key member of the hotel leadership team and plays an integral role in shaping the guest journey across all Rooms Division operations. This role partners closely with Front Office, Housekeeping, Concierge, Guest Experience, Engineering, Security, Sales & Marketing, and other operational departments to deliver seamless, personalized luxury experiences. The position provides leadership and support to departmental leaders, including Housekeeping, Guest Experience, Front Office, Guest Services, and Concierge teams.

YOUR ROLE

As Assistant Director of Rooms, you will support the Hotel Manager in leading and optimizing all aspects of the Rooms Division. You will help drive operational excellence, financial performance, guest satisfaction, and associate engagement while ensuring every guest interaction reflects Rosewood’s commitment to exceptional service. This role serves as a key operational leader, fostering collaboration across departments and maintaining the highest standards of luxury hospitality throughout the property.

HOW YOU’LL MAKE THE PLACE

• Lead the day-to-day operations of all Rooms Division departments, ensuring exceptional guest satisfaction and adherence to Rosewood standards.
• Partner with departmental leaders to drive operational excellence, continuous improvement initiatives, and achievement of business objectives.
• Champion a culture of luxury service, personally supporting VIP arrivals, special guests, and service recovery opportunities.
• Monitor guest satisfaction, operational performance, and service trends to identify opportunities for enhancement and innovation.
• Support departmental budgeting, forecasting, labor planning, and expense management to achieve financial goals while maintaining service excellence.
• Oversee room inventory, arrivals and departures, guest services operations, reservations, concierge services, transportation, and related guest-facing functions.
• Develop, coach, and mentor leaders and associates while creating a culture of accountability, engagement, and professional growth.
• Serve as Manager‑on‑Duty as assigned, providing operational leadership during evenings, weekends, holidays, and special events.

COULD THIS BE YOU?

• You bring strong expertise across luxury Rooms Division operations, including Front Office, Housekeeping, Concierge, Guest Services, Reservations, and related functions.
• You have a proven ability to lead multiple operational teams while inspiring high levels of performance and engagement.
• You possess strong financial acumen with experience supporting budgets, forecasting, labor planning, and operational controls.
• You are an exceptional communicator who builds collaborative relationships across departments and organizational levels.
• You demonstrate excellent problem‑solving skills and remain calm, decisive, and guest‑focused in fast‑paced environments.
• You have experience developing talent through coaching, mentoring, performance management, and succession planning.
• You are comfortable using hospitality technology platforms such as Opera PMS, HotSOS, Unifocus, and Microsoft Office applications.
• You have a deep understanding of luxury hospitality standards and a passion for creating memorable guest experiences.

OUR BENEFITS

As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry‑leading paid parental leave supporting eligible associates across all paths to parenthood.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in your commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long‑lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.