RV Service Advisor & Upsell Specialist

Blue Compass RV; Alvin (TX); On-site; USD 64,000 - 96,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability insurance

FSA and life insurance

PTO and holidays

401K

Pet Insurance

5-day work week

EAP

Legal Coverage

Identity Theft Protection

Referral Program

Training and Development

Career advancement opportunities

Job summary

Blue Compass RV is seeking a Service Advisor to join our team in Alvin, TX. The role focuses on delivering exceptional customer experience while guiding customers through their service needs and driving service revenue in a sales-driven environment.

The position offers a salary plus commission with strong earning potential and an average of $80,000. Benefits include comprehensive medical plans, PTO, 401K, and ongoing training, with a 5-day work week and growth opportunities.

Qualifications

• Minimum of 1 year of service advisor, automotive, or related experience preferred.
• Valid driver’s license required.
• Previous RV or camping lifestyle experience a plus.
• Automotive or service industry background preferred.
• Strong customer service and problem-solving skills.
• Solid computer skills and ability to navigate service systems.

Responsibilities

• Serve as the primary point of contact for customers from service check-in through completion.
• Build relationships with customers and identify service needs with a sales-driven approach.
• Provide accurate estimates for repairs and installations prior to scheduling.
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion.
• Keep customers informed of repair progress and manage expectations.
• Address customer concerns and escalated situations with professionalism and empathy.
• Identify upsell opportunities to maximize service revenue.
• Maintain accurate documentation, work orders, and communication records.
• Manage multiple tasks in a fast-paced service environment.

Skills

Sales mindset

Communication skills

Multitasking

Attention to detail

Team oriented

Customer service

Tools

CRM systems

Job description

Blue Compass RV is seeking a Service Advisor to join our team in Alvin, TX. The role focuses on delivering exceptional customer experience while guiding customers through their service needs and driving service revenue in a sales-driven environment.

The position offers a salary plus commission with strong earning potential and an average of $80,000. Benefits include comprehensive medical plans, PTO, 401K, and ongoing training, with a 5-day work week and growth opportunities.