RV Service Advisor: Customer Care & Upsell

Camping World; Eau Claire (WI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Paid parental leave

Tuition Reimbursement

On the job training

Job summary

Camping World seeks a Service Advisor to join our growing team. You will initiate and process requests for repair services and provide administrative support to the Service Department while keeping customers informed about work progress.

The role involves identifying customer needs, suggesting add-ons to increase transactions, estimating prices for installations, and maintaining clear communication on job status.

Qualifications

• A minimum of one year of service experience is preferred
• Previous RV product or camping lifestyle
• Ability to work daily on a computer and perform internet searches as needed
• Excellent organization and follow up skills are required
• The ability to follow department procedures and policies
• Valid driver's license preferred
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Prolonged periods of standing, stooping, crawling, and bending

Responsibilities

• Determine specialized product needs and services by working directly with customers
• Suggest add-on sales to increase average transactions
• Provide price estimates for designated installations prior to scheduling appointments
• Keep customers apprised of work progress

Job description

Camping World seeks a Service Advisor to join our growing team. You will initiate and process requests for repair services and provide administrative support to the Service Department while keeping customers informed about work progress.

The role involves identifying customer needs, suggesting add-ons to increase transactions, estimating prices for installations, and maintaining clear communication on job status.