RV Reservations & Guest Services Coordinator

Monte Christo Communities; Aurora (OR); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Paid Sick Leave

401(k) with 3% Employer Match

Health, Dental, Vision Benefits

Life Insurance Benefits

Employee Referral Program

Job summary

Monte Christo Communities is seeking a team-oriented Reservations Specialist to manage high-volume RV inquiries and bookings while delivering superior customer service in a fast-paced environment.

You will handle reservation processing, communication with callers, and occupancy management, while supporting administrative tasks and park upkeep. A driver’s license and background check are required, with benefits supporting work–life balance.

Qualifications

• High school diploma or GED is required.
• At least 1 year of property management or related experience is preferred.
• 2+ years of customer service experience.
• 1+ years of answering busy phone lines.
• Must have a driver’s license and reliable transportation.
• Must pass background and drug screening.

Responsibilities

• Manage high-volume inbound and outbound calls, emails, and online inquiries related to RV reservations.
• Process, modify, and confirm reservations accurately using the reservation system and CRM.
• Provide clear, friendly, and timely communication to callers regarding availability, rates, policies, and park amenities.
• Maximize occupancy through effective reservation management.
• Maintain accurate records, reservation details, and notes within the system.
• Handle questions, concerns, and issues professionally, escalating to management as needed.
• Build positive relationships with callers, residents, vendors, and team members.
• Support community administrative tasks, including basic data entry, reporting, filing, and coordination with onsite teams.
• Communicate daily with management regarding occupancy and feedback, and suggest improvements.
• Support operational efficiency by coordinating with maintenance and onsite teams.
• Assist with park presentation and cleanliness and maintain a safe work environment.
• Ensure interactions comply with company policies and applicable laws.

Skills

Initiative

Collaboration

Communication

Emotional intelligence

Managing change

Diagnostic information gathering

Education

High School Diploma or GED

Job description

Monte Christo Communities is seeking a team-oriented Reservations Specialist to manage high-volume RV inquiries and bookings while delivering superior customer service in a fast-paced environment.

You will handle reservation processing, communication with callers, and occupancy management, while supporting administrative tasks and park upkeep. A driver’s license and background check are required, with benefits supporting work–life balance.