RV Rental Experience Coordinator

Pleasureland RV; Minnesota; Hybrid; USD 28,000 - 36,000; Full time

Job summary

PleasureLand RV Center is seeking a Rental Coordinator to guide customers from the first inquiry through the RV’s return, ensuring a confident and informed adventure. You’ll coordinate with Rental, Service, Detail, and Store teams to prepare vehicles, manage reservations, payments, and deposits, and address questions throughout the rental experience.

Prioritizing customer satisfaction is essential. This on-site role in Kentucky offers steady hours, a collaborative team, and a pay range based on

Qualifications

• Customer service and communication skills required.
• Excellent organization and attention to detail.
• Ability to multitask and stay calm in a fast-paced environment.
• Strong problem-solving and escalation awareness.
• Dependable, team-oriented attitude.
• Basic computer skills; learn TSD and other company systems.
• Ability to work independently and take initiative.
• Willingness to learn RV systems and rental operations.
• RV experience not required; related experience helpful.

Responsibilities

• Help customers select the right RV, answer questions, provide quotes, and secure reservations.
• Manage rental agreements, payments, deposits, schedules, customer records, and follow-up using TSD and other company systems.
• Coordinate with Rental, Service, and Detail teams to ensure RVs are prepared and ready for scheduled departures.
• Guide customers through departures, RV walkthroughs, returns, and questions throughout their rental experience.
• Address customer concerns, damage, breakdowns, and unexpected issues while communicating and escalating when needed.
• Identify and pursue new rental opportunities to generate additional reservations and grow the rental business.
• Keep the rental operation organized, communicate priorities clearly, and pitch in wherever needed to keep things running smoothly.

Skills

Customer service

Communication

Organization

Attention to detail

Multitasking

Problem solving

Team player

MS Word & Excel

Learn TSD

Independent work

RV systems knowledge

Tools

Microsoft Word

Excel

TSD software

Job description

Description

Position: Rental Coordinator
Hours: Monday – Friday 8am – 5pm. May vary based on seasonal needs.

Pay: $20 - $26/per hour based on experience.

Create Confidence, Connect the Team, and Help Customers Start Their Next Adventure

PleasureLand RV Center has been a family-owned business since 1971. We’re passionate about helping families explore the outdoors, create lasting memories, and enjoy the RV lifestyle—and it all starts with providing an exceptional customer experience.

As our Rental Coordinator, you’ll be at the center of that experience. From the first inquiry and reservation to the RV’s return, you’ll help customers feel confident, informed, and ready for their adventure. You’ll also work closely with our Rental, Service, Detail, and Store teams to make sure every rental is prepared, organized, and ready when promised.

What You’ll Do

• Help customers select the right RV, answer questions, provide quotes, and secure reservations.
• Manage rental agreements, payments, deposits, schedules, customer records, and follow-up using TSD and other company systems.
• Coordinate with Rental, Service, and Detail teams to ensure RVs are prepared and ready for scheduled departures.
• Guide customers through departures, RV walkthroughs, returns, and questions throughout their rental experience.
• Address customer concerns, damage, breakdowns, and unexpected issues while communicating and escalating when needed.
• Identify and pursue new rental opportunities to generate additional reservations and grow the rental business.
• Keep the rental operation organized, communicate priorities clearly, and pitch in wherever needed to keep things running smoothly.

What We’re Looking For

The ideal candidate enjoys working with people while also being the person behind the scenes making sure all the details come together.

You’ll bring:

• Strong customer service and communication skills.
• Excellent organization, attention to detail, and follow-up skills.
• The ability to multitask, prioritize, and stay calm in a fast-paced environment.
• Strong problem-solving skills and the ability to recognize when an issue needs to be escalated.
• A dependable, team-oriented attitude and willingness to jump in where needed.
• Basic computer skills, including Microsoft Word and Excel, with the ability to learn TSD and other company systems.
• The ability to work independently, take initiative, accept direction, and communicate effectively with customers and coworkers.
• A willingness to learn RV systems, rental operations, and basic troubleshooting procedures.

Previous customer service, rental, hospitality, dealership, or coordination experience is helpful, but RV experience is not required. We’ll help you learn what you need to know.

Position Requirements

• Valid driver’s license and ability to meet company driving requirements.
• Ability to lift 50+ lbs.
• Ability to work indoors and outdoors in varying weather conditions, including heat, cold, and rain.
• Ability to learn and operate accessories and equipment in rental RVs.
• Availability to work past 5:00 p.m. and occasional Saturdays.

Join Our Team

If you’re organized, enjoy working with people, and want a position where every day brings something different, we’d love to meet you.

About the Team

You’ll work closely with Rental Management, the Store Manager, Rental Assistants, and our Service and Detail teams. At PleasureLand, we value commitment, integrity, service, teamwork, innovation, and a culture built on trust, respect, and mutual support.

Every rental is an opportunity to help someone experience the RV lifestyle—and we want every customer to leave feeling confident, excited, and ready for their adventure.

Apply today and help our customers start their next adventure!

We are proud to be an equal opportunity employer.