RV Customer Care Specialist: Evening & Weekend Support

Winnebago Industries; Nappanee (IN); On-site; USD 28,000 - 48,000; Full time

Job summary

Newmar Corporation in Indiana seeks a customer service professional to address inquiries about Newmar brand products, documenting interactions in the CRM, and working with cross-functional teams to resolve issues. The role requires explaining basic product operation and guiding customers through troubleshooting, with an emphasis on delivering exceptional service.

Hours are from 11:30 am to 8 pm, and candidates should be able to work evenings and weekends as needed.

Qualifications

• High school diploma or GED required; further education preferred.
• Several years of customer relations experience, ideally in RV or related industries.
• Proficiency with CRM software and Microsoft Office suite.

Responsibilities

• Provide prompt and courteous assistance to purchasers of Newmar brand products.
• Document all customer interactions in the CRM accurately and promptly.
• Collaborate with cross-functional teams to resolve issues and provide timely solutions.
• Assist customers with basic product operation questions and troubleshooting.
• Escalate unresolved issues and follow up to ensure resolution.
• Maintain up-to-date product knowledge and share feedback to improve service.

Skills

Customer service

CRM software

Communication

Problem solving

Multitasking

Education

High school diploma or GED

Associate or bachelor’s degree preferred

Tools

CRM Software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Newmar Corporation in Indiana seeks a customer service professional to address inquiries about Newmar brand products, documenting interactions in the CRM, and working with cross-functional teams to resolve issues. The role requires explaining basic product operation and guiding customers through troubleshooting, with an emphasis on delivering exceptional service.

Hours are from 11:30 am to 8 pm, and candidates should be able to work evenings and weekends as needed.