Customer Care Specialist

Keystone RV Co.; Goshen (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Benefits package (health, dental, etc.)

Supportive team environment

Opportunities for growth

Training on RV systems

Job summary

Keystone RV Co. in Indiana is seeking a Customer Care Specialist to provide exceptional customer service and technical support for RV systems. The role involves responding to inquiries, troubleshooting issues, and guiding customers through product features.

The ideal candidate will have strong communication skills, a customer service background, and the ability to learn technical information. The position offers competitive pay, benefits, and opportunities for advancement in a supportive environment.

Qualifications

• 2+ years of customer service experience, preferably in phone/email contexts.
• Strong technical aptitude or direct knowledge of RV systems.
• Attention to detail and commitment to high-quality support.

Responsibilities

• Assist customers and dealers with product support and inquiries.
• Provide technical assistance related to RV systems.
• Document interactions and troubleshoot issues.

Skills

Customer service experience

Technical knowledge of RV systems

Excellent communication skills

Problem-solving skills

Job description

Customer Care Specialist

Keystone RV is seeking a Customer Care Specialist with strong customer service skills and a solid understanding of RV systems or technical troubleshooting. This role will assist customers and dealers with product support, troubleshooting, and general inquiries.

Key Responsibilities

• Respond to customer and dealer inquiries via phone and email in a timely and professional manner
• Provide technical assistance related to RV systems (electrical, plumbing, HVAC, etc.)
• Troubleshoot product and system issues with clarity and patience
• Document customer interactions and solutions in the CRM system
• Guide customers through product features, warranties, and basic maintenance tips
• Follow up on support cases to ensure satisfaction and resolution

Qualifications

• 2+ years of customer service experience (phone/email)
• Technical knowledge of RV systems OR strong technical aptitude with willingness to learn
• Excellent communication and problem‑solving skills
• Detail‑oriented with a commitment to high‑quality support

Preferred

• Experience using CRM or customer support platforms
• Experience in the RV, automotive, or outdoor recreation industries

What We Offer

• Competitive pay
• Benefits package (health, dental, etc.)
• Supportive team environment
• Opportunities for growth in a fast‑moving industry
• Training on RV systems and customer support tools

Apply now and help customers hit the road with confidence by delivering top‑tier support and expert guidance.