Customer Care Specialist

Keystone RV; Goshen (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Benefits package (health, dental, etc.)

Opportunities for growth

Training on RV systems and customer support tools

Job summary

A leading RV manufacturer in Goshen, Indiana is seeking a Customer Care Specialist. The role involves assisting customers and dealers with product support, troubleshooting RV systems, and delivering top-tier service. Ideal candidates should have strong customer service skills and some technical understanding of RV systems. The position offers competitive pay, benefits, and opportunities in a supportive team environment.

Qualifications

• 2+ years of customer service experience (phone/email).
• Technical knowledge of RV systems or a strong willingness to learn.
• Excellent communication and problem-solving skills.

Responsibilities

• Respond to customer and dealer inquiries via phone and email.
• Provide technical assistance related to RV systems.
• Troubleshoot product and system issues.

Skills

Customer service skills

Technical aptitude

Communication skills

Problem-solving skills

Detail-oriented

Tools

CRM systems

Job description

Keystone RV is seeking a Customer Care Specialist with strong customer service skills and a solid understanding of RV systems or technical troubleshooting. This role will assist customers and dealers with product support, troubleshooting, and general inquiries.

Key Responsibilities

• Respond to customer and dealer inquiries via phone and email in a timely and professional manner
• Provide technical assistance related to RV systems (electrical, plumbing, HVAC, etc.)
• Troubleshoot product and system issues with clarity and patience
• Document customer interactions and solutions in the CRM system
• Guide customers through product features, warranties, and basic maintenance tips
• Follow up on support cases to ensure satisfaction and resolution

Qualifications

• 2+ years of customer service experience (phone/email)
• Technical knowledge of RV systems OR strong technical aptitude with willingness to learn
• Excellent communication and problem-solving skills
• Detail-oriented with a commitment to high-quality support

Preferred

• Experience using CRM or customer support platforms preferred
• Experience in the RV, automotive, or outdoor recreation industries

What We Offer

• Competitive pay
• Benefits package (health, dental, etc.)
• Supportive team environment
• Opportunities for growth in a fast-moving industry
• Training on RV systems and customer support tools

Apply now and help customers hit the road with confidence by delivering top-tier support and expert guidance.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Manufacturing