RV Campground Desk Clerk - PART TIME

Graceland, Inc.; Memphis (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

Graceland, Inc. is seeking a part-time guest services associate for the Memphis Graceland RV Park & Campground. You will register guests, process fees, assign sites, and handle reservations while answering inquiries with a friendly, professional demeanor.

Responsibilities include maintaining records, facilitating check-in/out, and stocking the camp store. Flexibility for evenings, weekends, holidays, and overtime is required.

Qualifications

• Experience with general clerical duties.
• Previous cash handling and customer service experience.
• Computer/POS experience.
• Strong organizational skills.
• Ability to work quickly and accurately under pressure.
• Ability to communicate in person and on the telephone.
• Tact and diplomacy in guest discussions.
• Problem-solving abilities.
• Superior guest service orientation.

Responsibilities

• Register guests under supervision.
• Collect appropriate fees.
• Assign camp sites.
• Book advance reservations.
• Answer calls and take messages.
• Maintain records of camp site assignments.
• Provide information about services, times, and local attractions.
• Provide superior guest service.
• Maintain office/camp store in a clean, safe, organized manner.
• Stock and inventory gift/grocery & parts items for retail.
• Represent the campground professionally.
• All other duties as assigned.

Skills

Clerical duties

Cash handling

Customer service

POS experience

Organization

Fast-paced work

Communication (in person & on phone)

Tact & diplomacy

Problem solving

Guest service

Job description

This is a part-time position at Memphis Graceland RV Park & Campground having variable/flexible working hours to include weekends, evenings, holidays and overtime as needed. This is a internal/external recruitment.

RESPONSIBILITIES

• Under the supervision of the RV Park Manager, register guests
• collect appropriate fees
• assign camp sites
• book advance reservations
• act as switchboard operator, receiving calls and taking messages
• maintain records of camp site assignments
• answer questions about services, checkout times, the local community and attractions, as well as other matters in a public relations capacity
• provide superior guest service
• assist in maintaining the office/camp store in a clean, safe, and organized manner
• stock and inventory gift/grocery & part items for retail
• represent the campground in a professional manner
• all other duties as assigned

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

• Demonstrated knowledge of general clerical duties
• previous cash handling and customer service experience
• must have computer/POS experience
• organizational skills to determine workload in a timely manner
• ability to work quickly and accurately under constant pressure
• must be able to communicate both in person and on the telephone with a wide variety of individuals
• skill to exercise tact and diplomacy during discussions with campground guest
• ability to problem solve
• must demonstrate superior guest service/relations

PHYSICAL REQUIREMENTS

• Ability to speak clearly and distinctly both in person and on the telephone
• lift packages weighing up to twenty-five (25) lbs.
• ability to stop and reach
• ability to climb stairs
• ability to stand for long period of time

SPECIAL CONDITIONS

• Identification badge and uniform is required, must practice good hygiene to present a clean and healthy appearance at all times.

CONDITIONS OF EMPLOYMENT

• Work in a no smoking area
• must be able to work flexible hours and overtime as required
• must be able to work holidays
• ability to maintain confidentiality

APPLICATION PROCESS

Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled.