Russian Speaking Player Support for Supercell Games - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 23,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Relocation assistance

Performance bonus

Training program

Office in Sofia

Career development

Job summary

Mercier Consultancy Group is seeking a Russian-speaking Player Support Specialist to join our Sofia, Bulgaria center for Supercell Games. You will provide frontline assistance to a global player community, handle issues, and stay updated on game mechanics and events.

Fluency in Russian and English is required, along with strong problem-solving skills and a passion for mobile gaming. The role includes relocation, training on proprietary systems, health insurance, a monthly salary with bonuses,

Qualifications

• Native or fluent Russian (spoken and written).
• Strong proficiency in English.
• Genuine passion for mobile gaming (especially Supercell titles).
• Excellent problem-solving skills and a customer-centric mindset.
• Valid EU passport or legal right to work in Bulgaria.
• Previous experience in customer support or gaming industry is advantageous.

Responsibilities

• Deliver frontline customer service to the Russian-speaking user base of Supercell titles.
• Troubleshoot technical issues, billing inquiries, and account management concerns.
• Maintain knowledge of game mechanics, events, and community trends to assist players.
• Identify and escalate recurring bugs or feedback to dev/QA teams.
• Foster a positive, brand-aligned experience for players in interactions.
• Support continuous improvement of global gaming support protocols from Sofia center.

Skills

Russian language

English proficiency

Customer service mindset

Gamer passion

Job description

at Mercier Consultancy Group

Russian Speaking Player Support Specialist for Supercell Games

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, specializing in connecting world-class talent with industry-leading organizations across the globe. We pride ourselves on facilitating career-defining opportunities within the Gaming & Esports sector, ensuring our candidates land the most prestigious jobs in Bulgaria and beyond.

Job Overview

We are looking for a passionate gamer to fill the Russian Speaking Player Support Specialist for Supercell Games position in Bulgaria. This role is a unique gateway for those seeking Russian-speaking jobs within the high-octane world of Gaming & Esports, where you will provide top-tier assistance to a global community of players.

Key Responsibilities

• Deliver exceptional customer service to the Russian-speaking user base of world-famous Supercell gaming titles.
• Troubleshoot technical issues, billing inquiries, and account management concerns within the Gaming & Esports ecosystem.
• Maintain a deep knowledge of current game mechanics, events, and community trends to assist players effectively.
• Proactively identify and elevate recurring technical bugs or player feedback to the development and quality assurance teams.
• Foster a positive and welcoming environment for players in every interaction, ensuring the highest standards of the Supercell brand.
• Contribute to the continuous improvement of support protocols within our bustling Gaming & Esports center in Sofia.

Requirements

• Native or fluent Russian (spoken and written) is mandatory for this role.
• Strong proficiency in English to collaborate within our international team.
• A genuine passion for mobile gaming, specifically Supercell titles, is highly valued for this Gaming & Esports role.
• Excellent problem-solving skills and a customer-centric mindset.
• Valid EU passport or a legal right to work in Bulgaria.
• Previous experience in customer support or the gaming industry is a significant advantage.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on proprietary gaming support systems
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival)
• Monthly Performance Bonus linked to service quality and KPIs
• Modern, gaming-focused office environment in the heart of Sofia
• Career development paths within the thriving Gaming & Esports sector

Life in Bulgaria

Bulgaria offers an incredible lifestyle, blending historical charm with a modern, fast-paced urban culture. When you relocate for one of our many jobs in Bulgaria, you will enjoy a Mediterranean-influenced climate, beautiful mountain ranges, and a vibrant nightlife that makes Sofia a top destination for young professionals seeking a high quality of life.

Beyond the career opportunities, Bulgaria is known for its affordable cost of living, exquisite local cuisine, and friendly atmosphere. Relocating to Bulgaria allows you to enjoy a work-life balance that is hard to match elsewhere, making the Russian Speaking Player Support Specialist for Supercell Games position in Bulgaria the perfect next step for your international career.

Best regards,
The Recruitment Team
Mercier Consultancy Group