Arabic Speaking Player Support for Supercell Games - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 19,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Training provided

Health insurance

Relocation package

Job summary

Mercier Consultancy Group is seeking an Arabic Speaking Player Support Specialist for Supercell Games based in Bulgaria. You will provide world‑class support via chat, email and social channels, resolving technical inquiries and account issues to ensure a positive player experience.

You will represent Supercell, collaborate with teams to identify recurring issues, and stay updated on game mechanics and events. A relocation package and training are included to help you settle in Sofia.

Qualifications

• Native or fluent Arabic (spoken and written) is required.
• Experience in a customer-facing role is an advantage.
• Interest in Gaming & Esports helps performance.

Responsibilities

• Provide world‑class Arabic language support for Supercell players via chat, email, and social channels.
• Resolve technical inquiries, account concerns, and gameplay questions to ensure a top user experience.
• Act as a brand ambassador for Supercell with high industry standards.
• Collaborate with cross-functional teams to identify recurring bugs and feedback trends.
• Keep up with game mechanics, updates, and community events to provide accurate assistance.
• Document all player interactions in the CRM system for reporting and analytics.

Skills

Arabic language

Customer support

Gaming/Esports interest

Communication skills

Tools

CRM software

Job description

Arabic Speaking Player Support Specialist for Supercell Games

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As a leader in European recruitment, we specialize in placing high-caliber professionals into the most dynamic Gaming & Esports roles across the continent.

Job Overview

We are currently seeking a passionate professional for the Arabic Speaking Player Support Specialist for Supercell Games position in Bulgaria. This is an incredible opportunity to join the vibrant Gaming & Esports sector and represent world-renowned titles while enjoying a high quality of life in beautiful Sofia.

Key Responsibilities

• Provide world-class support to players within the Supercell gaming ecosystem via chat, email, and social media channels.
• Ensure an exceptional user experience by resolving technical inquiries, account concerns, and gameplay questions.
• Act as a brand ambassador for Supercell, maintaining the high standards expected in the competitive Gaming & Esports industry.
• Collaborate with cross-functional teams to identify and upscale recurring technical bugs or player feedback trends.
• Maintain deep knowledge of game mechanics, updates, and community events to provide accurate, real-time assistance.
• Contribute to the positive culture of our Gaming & Esports hub by participating in team meetings and innovation workshops.
• Document all player interactions in the CRM system to ensure comprehensive reporting and analytical accuracy.
• Native or fluent Arabic (spoken and written) is strictly required for this role.
• Valid EU passport or right to work in the EU is mandatory to be considered for these jobs in Bulgaria.
• Deep interest and passion for the Gaming & Esports industry, particularly Supercell titles.
• Excellent communication skills with the ability to empathize with a diverse, global player base.
• Strong problem-solving abilities and a proactive mindset toward troubleshooting technical issues.
• Previous experience in a customer-facing role is an advantage, though a gaming-first mindset is highly prioritized.

What We Offer

• Competitive Monthly Salary.
• Monthly Performance Bonus.
• Fully Paid Training to ensure you excel in your role.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) for a seamless move to Sofia.
• The chance to build a long-term career in the fast-paced Gaming & Esports sector.
• And Much More

Life in Bulgaria

Bulgaria offers an exceptional lifestyle for international professionals seeking new adventures. As one of Europe’s rising tech hubs, the country provides a perfect blend of historic architecture, vibrant mountain ranges, and a modern, bustling urban life. Choosing one of our many jobs in Bulgaria means joining an international community where sunny weather and a lower cost of living allow you to enjoy life to the fullest.

Relocating to Bulgaria is an exciting step, and our comprehensive support ensures your transition is effortless. From the traditional Bulgarian cuisine to the energetic nightlife in Sofia, there is something for everyone. If you are ready to kickstart your career in the Gaming & Esports industry, our Arabic Speaking Player Support Specialist for Supercell Games position in Bulgaria is the perfect gateway to your future.