Runner/Server Assistant (Perseid)

Hyatt; Houston (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with company match

Free parking

Paid Time Off

Headspace wellbeing program

Employee discounts

Job summary

Hotel Saint Augustine, a Perseid property in Montrose, Houston, seeks a Server Assistant/F&B Runner to support servers and deliver guest experiences. The role requires good communication, the ability to lift up to 50 lbs, and a passion for hospitality.

It offers meal services, shift-driven duties, and a dynamic team environment. Join a team delivering Gulf Coast-inspired dining across breakfast, lunch and dinner, collaborating with kitchen and bar staff to ensure smooth service and guest

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• A desire to exceed guest expectations.
• Ability to lift/carry up to 50lbs.

Responsibilities

• Adhere to dress code policies during shift.
• Perform serving, cleaning, and stocking duties to facilitate customer service.
• Respond promptly to guest comments and inform supervisor of concerns.
• Maintain supplies of items such as linens, silverware, glassware, dishes, and trays.
• Ensure beverage and ice dispensers and serving areas are stocked.
• Restock food and equipment at service bars and satellite stations.
• Set tables with clean linens and condiments.
• Clear tables, wash glasses, and transport used items to kitchens.
• Clean and maintain work areas, equipment, floors, and surfaces.
• Serve water, coffee, and basic appetizers to patrons.
• Maintain open communication with departments via emails, logbooks, meetings.
• Uphold safety standards and ensure equipment is safe.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Lifting up to 50lbs

Job description

The Opportunity

Perseid seeks an enthusiastic Server Assistant/F&B Runner to join team. You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences.

Who We Are

At the center of the Montrose district sits Hotel Saint Augustine, located across from the Menil Collection campus near the Menil Drawing Institute. It is home to 71 hotel rooms and suites, a restaurant, a small event space, an intimate lobby bar and a cloistered circular courtyard pool. The property takes inspiration from the spirit of the museum collection and of Houston itself—a duality of old world and new, a rich diversity and a forward-thinking sensibility.

Perseid is a neighborhood bistro in Montrose, helmed by Chef Aaron Bludorn, offering a Gulf Coast-inspired take on a classic bistro for breakfast, lunch, and dinner. It’s a versatile destination for both casual meals and special occasions, serving food that is both approachable and celebratory.

We’re Proud to Offer Exceptional Benefits, which Include

• Medical, Dental, Vision, 401K with company match
• Complimentary & Discounted Nights, Friends & Family Room Rates
• Free parking
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

The Role

The Server Assistant/F&B Runner is responsible primarily for assisting the Server in serving the guest. This person must have good communication skills as well as the ability to lift, pull and push moderate weight. This is a fast-paced position with continual customer contact.

Job Responsibilities

• Adhere to dress code policies during shift
• Perform serving, cleaning, and stocking duties in order to facilitate customer service
• Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
• Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays
• Ensure sure that beverage and ice dispensers, cabinets, serving areas are stocked
• Replenish supplies of food and equipment at service bars/satellite service stations
• Stock refrigerating units with wines and bottled beer, and replace empty beer keg
• Set tables with clean linens, condiments, and other supplies
• Scrape and stack dirty dishes, and carry dishes and other tableware to kitchens for cleaning
• Clean tables, counters, shelves, walls, furniture, and equipment in food service areas and other areas of restaurants, and mop and vacuum floors
• Wash glasses and other serving equipment at bars
• Clean up spilled food, drink and broken dishes, and remove empty bottles and trash
• Serve ice water, coffee, and standard appetizers (i.e. bread/butter or chips/salsa) to patrons
• Ensure open lines of communication with all departments and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
• Maintain a high level of cleanliness and safety in the work area
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Attend relevant meetings
• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• A desire to exceed guest expectations
• Ability to lift/carry up to 50lbs

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.