Runner/Server Assistant (Perseid)

Hyatt Hotels Corporation; Houston, Northern (TX, KY); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401K with公司匹配

Complimentary & Discounted Nights, F&F

Free parking

Headspace wellbeing program

Retail discounts

Job summary

Hyatt Hotels Corporation is seeking a Server Assistant/F&B Runner at Miraval Austin Resort and Spa in Austin, TX. You will support the server team to deliver exceptional guest experiences in a fast-paced, hospitality-driven environment.

Responsibilities include assisting with serving, cleaning, stocking, and maintaining cleanliness and safety in the dining areas, while upholding dress code and communication with colleagues and supervisors.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Desire to exceed guest expectations.
• Ability to lift/carry up to 50 lbs.

Responsibilities

• Adhere to dress code during shift.
• Perform serving, cleaning, and stocking duties to facilitate customer service.
• Ensure prompt response to guest comments and inform supervisor.
• Maintain adequate supplies of linens, silverware, glassware, and dishes.
• Stock beverage and ice dispensers and service areas.
• Set tables with linens and condiments.
• Clean tables, counters, and floors in service areas.
• Serve water, coffee, and simple appetizers to patrons.

Skills

Guest service mindset

Verbal & written communication

Guest experience focus

Lifting up to 50 lbs

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Perseid seeks an enthusiastic Server Assistant/F&B Runner to join team. You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences.

Who We Are:

At the center of the Montrose district sits Hotel Saint Augustine, located across from the Menil Collection campus near the Menil Drawing Institute. It is home to 71 hotel rooms and suites, a restaurant, a small event space, an intimate lobby bar and a cloistered circular courtyard pool. The property takes inspiration from the spirit of the museum collection and of Houston itself—a duality of old world and new, a rich diversity and a forward-thinking sensibility.

Perseid is a neighborhood bistro in Montrose, helmed by Chef Aaron Bludorn, offering a Gulf Coast-inspired take on a classic bistro for breakfast, lunch, and dinner. It’s a versatile destination for both casual meals and special occasions, serving food that is both approachable and celebratory.

We’re Proud to Offer Exceptional Benefits, which Include:

• Medical, Dental, Vision, 401K with company match
• Complimentary & Discounted Nights, Friends & Family Room Rates
• Free parking
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

The Role:

The Server Assistant/F&B Runner is responsible primarily for assisting the Server in serving the guest. This person must have good communication skills as well as the ability to lift, pull and push moderate weight. This is a fast-paced position with continual customer contact.

Job Responsibilities:

• Adhere to dress code policies during shift
• Perform serving, cleaning, and stocking duties in order to facilitate customer service
• Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
• Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays
• Ensure sure that beverage and ice dispensers, cabinets, serving areas are stocked
• Replenish supplies of food and equipment at service bars/satellite service stations
• Stock refrigerating units with wines and bottled beer, and replace empty beer keg
• Set tables with clean linens, condiments, and other supplies
• Scrape and stack dirty dishes, and carry dishes and other tableware to kitchens for cleaning
• Clean tables, counters, shelves, walls, furniture, and equipment in food service areas and other areas of restaurants, and mop and vacuum floors
• Wash glasses and other serving equipment at bars
• Clean up spilled food, drink and broken dishes, and remove empty bottles and trash
• Serve ice water, coffee, and standard appetizers (i.e. bread/butter or chips/salsa) to patrons
• Ensure open lines of communication with all departments and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
• Maintain a high level of cleanliness and safety in the work area
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Attend relevant meetings
• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed.Furthermore, employee responsibilities andjobdescriptionsare subject to review and revision.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• A desire to exceed guest expectations
• Ability to lift/carry up to 50lbs

We welcome you:

Research shows that individuals tend to apply tojobs only if they meet all the listedjobqualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Miraval Austin Resort and Spa | Austin , TX , US

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