RTV Warehouse Associate (Return-to-Vendor)

RC Willey; Reno, Northern (NV, KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off from day one

Medical, dental and vision insurance

7 paid holidays

Employee discounts on merchandise

Life insurance

401(k) with company match

Job summary

RC Willey is seeking a detail-oriented Return to Vendor Warehouse Associate in Reno, NV to manage RTV processes for appliances, furniture and electronics. You will assess returned items, verify claims with vendors, and coordinate with couriers as part of a well-organized RTV area.

The role requires strong customer service, professional writing, and the ability to work independently. This full-time position offers comprehensive benefits and a positive team culture at RC Willey.

Qualifications

• Must have excellent customer service and communication skills.
• Must be able to write in a professional business manner with correct grammar, spelling, and punctuation.
• Must be motivated and able to work without supervision.
• Knowledge of RC Willey’s computer system preferred.

Responsibilities

• Assess the nature of returned products (appliances, furniture, electronics, etc.).
• Verify claims and request vendor return authorizations.
• Organize and maintain RTV work areas.
• Schedule returns with couriers.
• Email vendors daily regarding product concerns.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Self-motivation

Product knowledge

Written communication

Teamwork

Tools

RC Willey computer system

Job description

RC Willey is seeking a detail-oriented Return to Vendor Warehouse Associate in Reno, NV to manage RTV processes for appliances, furniture and electronics. You will assess returned items, verify claims with vendors, and coordinate with couriers as part of a well-organized RTV area.

The role requires strong customer service, professional writing, and the ability to work independently. This full-time position offers comprehensive benefits and a positive team culture at RC Willey.