RTSM Study Analyst - Testing, Config & Client Support

4G Clinical LLC.; Wellesley (MA); Remote; USD 65,000 - 90,000; Full time

Job summary

4G Clinical LLC. is seeking a System Support and Operations specialist in the Boston area. You will configure RTSM applications, test changes, and manage the change process while assessing risk for client configurations.

You will explain features to partners, develop area expertise in Prancer or other 4G products, document steps, and support investigations. A bachelor’s degree in life sciences, IT, or related field is required.

Qualifications

• At least 1 year in a Study Analyst role is preferred, or a role with equivalent experience.
• The candidate must possess at minimum a bachelor’s degree in a life science, supply chain management, or information technology field, or have equivalent experience.

Responsibilities

• Configure and test managed RTSM configuration changes; execute the change process.
• Explain features and configuration options of our applications to internal and external partners.
• Develop expert-level specialization in at least one area of Prancer or other 4G applications.
• Solve high complexity issues independently; partner with Technical Services to resolve challenging issues; describe solutions clearly to clients.
• Document investigation steps and technical configurations.
• Execute tasks including data changes, operational monitoring, validation, and integrations setup & testing.
• May serve as Customer Support escalation point for system or study issues when required.
• Train others on processes, RTSM configurations, testing methodology, and troubleshooting.
• Write and maintain articles on configuration, testing, and troubleshooting.

Education

Bachelor’s degree in life science, supply chain management, or information technology

Job description

4G Clinical LLC. is seeking a System Support and Operations specialist in the Boston area. You will configure RTSM applications, test changes, and manage the change process while assessing risk for client configurations.

You will explain features to partners, develop area expertise in Prancer or other 4G products, document steps, and support investigations. A bachelor’s degree in life sciences, IT, or related field is required.